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Casa del Balam Merida

3.5 star property
VIP Access

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Photo gallery for Casa del Balam Merida

Outdoor pool, pool loungers
Bar (on property)
Terrace/patio
Hallway
Deluxe Room | Soundproofing, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Housekeeping

Explore the area

View in a map
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪2 min walk‬
  • Place, Mérida Cathedral
    ‪5 min walk‬
  • Place, U.S. Consulate General Mérida
    ‪3 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Soundproofing, free WiFi, bed sheets

Deluxe Double Room

8.0 out of 10
Very good
(61 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Soundproofing, free WiFi, bed sheets

Deluxe Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Soundproofing, free WiFi, bed sheets

Premium Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Casa del Balam Merida

Colonial hotel with spa services and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, massage/treatment rooms and concierge services.
Casa del Balam Merida offers 54 accommodations with designer toiletries and free toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Casa del Balam Merida. During your stay, you're just a quick walk from Mérida Cathedral. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Fusion cuisine while dining at Bistrola 57
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Mérida Cathedral and 10 minutes on foot from Paseo de Montejo
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at Casa del Balam Merida.

This 3.5-star Mérida hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
Bistrola 57 – This restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: MXN 160 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bistrola 57

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 1960
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Balam Merida

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 160 for adults and from MXN 80 for children
  • Nearby parking fee: MXN 50 per day (98 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Balam Merida
Hotel Casa Balam
Casa Balam Merida
Casa Balam
Casa Del Balam Merida
Hotel Casa Balam Mérida
Casa Balam Mérida
Hotel Casa del Balam
Casa del Balam Merida Hotel
Casa del Balam Merida Mérida
Casa del Balam Merida Hotel Mérida

Reviews

Casa del Balam Merida Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 480 out of 1011 reviews
Rating 8 - Good. 300 out of 1011 reviews
Rating 6 - Okay. 115 out of 1011 reviews
Rating 4 - Poor. 54 out of 1011 reviews
Rating 2 - Terrible. 62 out of 1011 reviews

Reviews

10/10 Excellent

Claudia

Stayed 3 nights in Jun 2025

8/10 Good

Carlo Magno Flores, Stockton

Liked: Cleanliness, staff & service
Hotel Casa del Balam - 3 Stars I recently stayed at Hotel Casa del Balam during my visit to Merida, Yucatán, and overall, it was a decent experience, though there were some aspects that could use improvement. First, the location is fantastic. It’s situated right in the heart of the city, making it easy to explore the local attractions, restaurants, and markets on foot. The architecture of the hotel is charming, reflecting the rich history of the region, which added to the overall ambiance. However, the service was a mixed bag. While some staff members were friendly and helpful, others seemed indifferent and not as attentive as I would have hoped. It felt like there was a lack of consistency in customer service, which detracted from the overall experience. The room I stayed in was comfortable, but it could use some updates. The furnishings felt a bit dated, and the bathroom amenities were basic. I also noticed that the Wi-Fi connection was spotty at times, which was a bit frustrating when trying to plan my daily activities. In summary, Hotel Casa del Balam has a lot of potential with its prime location and beautiful architecture, but it falls short in service consistency and room updates. It’s a solid choice for those looking for a convenient place to stay, but there’s definitely room for improvement.
Stayed 5 nights in Jun 2025

8/10 Good

Ismael

Stayed 3 nights in Jun 2025

8/10 Good

Dahlia M

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff amable, tuvimos algunos detalles pero lo resolvieron, excelente ubicación. Housekeeping (Sergio) encontrabamos la habitation limpia. Fue super amable 😊
Stayed 8 nights in Jun 2025

6/10 Okay

Berta

Stayed 4 nights in Jun 2025

8/10 Good

Miguel

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is lovely, I like the the convenience of Bistrola 57 being on site. I love the antiqueness of the room and the grandness of the center courtyard. It's like staying in someone's home. Any time I come to Mérida, it's my go to hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

blanca

Liked: Cleanliness
Muy buena localización Muy amplios cuartos Buena atención
Stayed 3 nights in Jun 2025

2/10 Terrible

Irais

Stayed 7 nights in Jun 2025

10/10 Excellent

María

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, clean rooms and excellent service
Stayed 3 nights in Apr 2025

10/10 Excellent

Laura Angelica

Travelled with family
Liked: Cleanliness
Hotel staff very friendly and helpful
Stayed 3 nights in May 2025

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a great central location. The pool was nice and refreshing. The room had a safe, small fridge and comfortable beds. Some fun charactoristics were the elevator and the tv remote!
Stayed 4 nights in May 2025

8/10 Good

Erma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2025

8/10 Good

Irma V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to restaurants, shopping and city attractions. The only problem at the hotel was the elevators not working at times.
Stayed 4 nights in May 2025

10/10 Excellent

Ortencia C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities

Casa Balam - Another great stay in Merida

We have been staying at Balam for 5 years now when we have come to Merida. Staff are great, rooms and large and comfortable and the location is perfect. We highly recommend Casa Balam.
Stayed 4 nights in Mar 2025

6/10 Okay

Reynelda Lucile

Travelled with partner
Liked: Staff & service
Great location in Merida Centro. Walking distance to wide selection of restaurants, stores, and historic plazas. The hotel has character and architectural appeal but is in need of some repairs and updating. My husband and I had booked a premium room with 2 queen beds, but upon arrival were given a small room with one full bed. We spent an uncomfortable first night but were able to change rooms the next day. The hotel and restaurant staff were friendly and accomodating.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ortencia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
ZGxzzreat, but amenities are
Stayed 2 nights in Apr 2025

8/10 Good

Ashley, Sisters

Travelled with family
Disliked: Cleanliness
The property was more run down than the photos show on the website. The room was pretty but dirty. One of our rokms didnt have ac, clean towels or a working shower. The staff were nice and the restaurant was very nice and served us by the pool. The hotel is in an excellent location however. Overall we would stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well maintained, friendly staff, great value
Stayed 7 nights in Apr 2025

8/10 Good

Marcus

Stayed 5 nights in Apr 2025

10/10 Excellent

Enna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP treatment was much appreciated ❤️
Stayed 1 night in Mar 2025

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merida

It was good, perfect location confy bed
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos Alberto Tellez

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to the parks!
Stayed 3 nights in Mar 2025