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Hyatt Place Merida/Via Montejo

2.5 star property

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Photo gallery for Hyatt Place Merida/Via Montejo

Lobby
Restaurant
Restaurant
Lobby
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Calle 60 Av Prolongacion Paseo de Montejo no 1, Colonia Via Montejo, Mérida, YUC, 97180
  • Place, The Harbor Lifestyle Mall
    ‪2 min walk‬
  • Place, U.S. Consulate General Mérida
    ‪2 min walk‬
  • Place, Plaza Galerias Mall
    ‪10 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed, Roll-in Shower

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed with Sofa bed, Roll-in Shower

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed with Sofa bed (High Floor)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (2 Queen Beds, High Floor)

In-room safe, blackout curtains, free WiFi, bed sheets

Room (2 Queen Beds, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, blackout curtains, free WiFi, bed sheets

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room (2 Queen Beds)

In-room safe, blackout curtains, free WiFi, bed sheets

Room (2 Queen Beds)

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed | In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room (2 Queen Beds)

In-room safe, blackout curtains, free WiFi, bed sheets

Deluxe Room (2 Queen Beds)

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Hyatt Place Merida/Via Montejo

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe and a 24-hour front desk.
Hyatt Place Merida/Via Montejo offers 142 accommodations with a safe and coffee/tea makers. 55-inch LCD televisions come with cable channels.

Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
During your stay at Hyatt Place Merida/Via Montejo, you're just a quick walk from The Harbor Lifestyle Mall. Free WiFi in public areas, free self-parking and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include meeting rooms and a lift
  • On-site recreation includes a 24-hour gym
  • Steps from U.S. Consulate General Mérida and 3 minutes on foot from The Harbor Lifestyle Mall
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. WiFi is free in public spaces. Hyatt Place Merida/Via Montejo offers its guests an outdoor pool and a 24-hour fitness centre. Free self parking is available.

This Mérida hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Hyatt Place Merida/Via Montejo has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: USD 17 for adults and USD 8 for children
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 17 for adults and from USD 8 for children
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Hyatt Place Merida/Via Montejo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 234 out of 294 reviews
Rating 8 - Good. 39 out of 294 reviews
Rating 6 - Okay. 13 out of 294 reviews
Rating 4 - Poor. 3 out of 294 reviews
Rating 2 - Terrible. 5 out of 294 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Leilani

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff, excellent location, clean comfortable rooms
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great business class hotel!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Juanita

Liked: Cleanliness, property conditions & facilities
Clean rooms, basic breakfast but decent.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Norma Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the pool and the friendly staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room an awesome staff
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive for pets but loved the hotel
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, fresh fruit
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jose Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
excelente
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Denis

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, seems like new. A lot of fruits on the breakfast. We would like to have better coffee but it’s not so important.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lupe

Liked: Cleanliness, amenities, property conditions & facilities
The room was immaculate clean. Very comfortable room for my family of five.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were great! Very flexible and understanding, super willing to help. Especially Fernando and Karla were incredible hosts.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria de los Angeles Gonzalez

Liked: Cleanliness
The rooms were always clean but what made extra special our stay was the súper friendly staff, especially Lucila. She smiled always and did everything we needed, acted as concierge, bussed tables, recommended restaurants and places to visited, day and night. Every other staff member was the same. Even security helped with our Uber
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Isela

Liked: Staff & service, amenities, property conditions & facilities
Todo súper bonito, solo las personas que hacían la limpieza al cuarto únicamente tendían la cama
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Adriana Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno bufet es muy bueno. Hay gran variedad y es llenador. Nos permitieron hacer el check in bastante mas temprano y al hacer el check out nos guardaron nuestras maletas para dar una última vuelta por la zona. La señora de la limpieza super amable y la señorita que estaba en recepción una atención increíble. Las instalaciones son nuevas, limpias, muy cómodas. La zona está algo lejos del centro pero el hotel es ideal si vas a la entrevista consular, literamente queda frente al nuevo consulado. El único "pero" que le pondría es que el wifi es muy itinerante y dado que las pantallas funcionan con Chromecast puede ser complicado ver una serie. En mi caso requería conexión estable para reuniones de trabajo y fue un tanto complejo. Fuera de eso el hotel es excelente.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar está nuevo y tienen detalles que irán mejorando con el tiempo. Ubicación buena y segura. Enfrente del consulado americano.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ana Lila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es cómodo y limpio, cuenta con una bella decoración y cuenta con los amenidades básicas
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, si vas en vehículo con familia y al consulado, te queda perfecto.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

NORMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

mariangelika

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Habitacion limpia ,el sofa cama terrible incomodo y d muy mala calidad , el desayuno bufet muy poca variedad, primera vez que voy a ese hotel para conocerlo pero prefieor quedarme en lo que ya conozco y son mejores y por el mismo precio
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

EREMITA RODRIGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno rico, lugar limpio y seguro
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Mirlene guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación calidad precio
Stayed 1 night in Mar 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación en excelentes condiciones al igual que el resto del hotel, no hay servicio de restaurante ni room service después de las 22 horas y la oferta de alimentos que tienen para venta es muy limitada.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regreso a este hotel, todo excelente!
Stayed 1 night in Mar 2026