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Hyatt Regency Merida Hotel

4.0 star property

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Photo gallery for Hyatt Regency Merida Hotel

Outdoor pool, pool loungers
Serves lunch and happy hour
2 restaurants, breakfast served
Lobby
Aerial view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking included
  • Pet-friendly

Explore the area

View in a map
Avenida Colon Esquina Calle 60, Mérida, YUC, 97000
  • Place, Yucatan International Convention Center
    ‪3 min walk‬
  • Place, Paseo de Montejo
    ‪3 min walk‬
  • Place, Mérida Cathedral
    ‪6 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪24 min drive‬

Room options

View all photos for Club Room, 2 Double Beds

Executive lounge

Club Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Guest Room, Double Room

1 bedroom, minibar, in-room safe, individually furnished

Guest Room, Double Room

8.8 out of 10
Excellent
(48 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

1 bedroom, minibar, in-room safe, individually furnished

Room, 1 King Bed

9.0 out of 10
Wonderful
(61 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (High Floor)

1 bedroom, minibar, in-room safe, individually furnished

Room, 2 Double Beds (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • 35 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed (High Floor)

1 bedroom, minibar, in-room safe, individually furnished

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(17 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for King Room - High Floor

1 bedroom, minibar, in-room safe, individually furnished

King Room - High Floor

  • Sleeps 3

View all photos for Room With Two Double Beds-High Floor

1 bedroom, minibar, in-room safe, individually furnished

Room With Two Double Beds-High Floor

  • Sleeps 3

View all photos for King Room

1 bedroom, minibar, in-room safe, individually furnished

King Room

  • Sleeps 4

Club King

  • Sleeps 4

View all photos for Suite, 1 King Bed (Regency)

Suite, 1 King Bed (Regency) | 1 bedroom, minibar, in-room safe, individually furnished

Suite, 1 King Bed (Regency)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Regency King Suite

1 bedroom, minibar, in-room safe, individually furnished

Regency King Suite

  • Sleeps 3

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About this property

Hyatt Regency Merida Hotel

Hotel with 2 restaurants, 3-minute walk to Yucatan International Convention Center
This smoke-free hotel features 2 restaurants, an outdoor pool and a fitness centre. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Hyatt Regency Merida Hotel offers 286 accommodations with minibars and laptop-compatible safes. This individually furnished accommodation has separate sitting areas and includes desks. Televisions come with premium satellite channels.

Bathrooms include bathrobes and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Merida Hotel. During your stay, you're just a quick walk from Paseo de Montejo. Free WiFi in public areas, free self-parking and a free manager's reception are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute walk from Yucatan International Convention Center and 4 minutes on foot from Paseo de Montejo
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Merida Hotel offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 9149 square feet (850 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hyatt Regency Merida Hotel. Self parking is free.

This 4-star Mérida hotel is smoke free.

The hotel hosts a free manager's reception daily.
Peregrina Bistro – This buffet restaurant only serves breakfast. A children's menu is available.
Lobby Bar Caffé – This lobby lounge serves lunch and light fare. Happy hour is offered. Open daily.
Spasso – This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 12:30 PM for a fee: MXN 400 to 500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Lobby Bar Caffé
  • Peregrina Bistro
  • Spasso

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (9,149 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels
  • Premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1200 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 400 to 500 per person
  • Pet fee: MXN 1200 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Hyatt Merida
Hyatt Hotel Merida
Hyatt Merida
Hyatt Regency Merida
Hyatt Regency Merida Hotel
Merida Hyatt
Hyatt Regency Merida Hotel Merida
Merida Hyatt Regency
Hyatt Regency Merida
Hyatt Regency Merida Hotel Hotel

Reviews

Hyatt Regency Merida Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 658 out of 1004 reviews
Rating 8 - Good. 200 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 27 out of 1004 reviews
Rating 2 - Terrible. 45 out of 1004 reviews

Reviews

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my number 1 choice in merida
Stayed 18 nights in Jul 2025

8/10 Good

CHANDRAKALA

Travelled with family
Liked: Amenities
Staff were friendly, helpful. The lighting in bathroom was dull
Stayed 7 nights in Jul 2025

4/10 Poor

Josie

Travelled with family
Liked: Cleanliness, room comfort

So disappointing

Very disappointed- not the normal Hyatt standards. Arrival and check in was not welcoming. Club Lounge not up to normal standard of others. 6-8pm was the only time there was some service. Often no tea/ coffee/milk available. Snacks scarce out of the ‘cocktail hour’. When we arrived we were told we should come back at 6, it was 5.45pm. We only wanted some water! The guy on the last night of our stay ( Friday) helping in the club lounge was superb- and thoughtful but he stood out. The poor area was sad, sparsely furnish. Often needed to ask for towels, rubbish and dead plants in flower beds.The pool on Friday was cloudy and had paper napkins and other debris in it.Dirty towels left around but staff not busy and often sat at the bar on phones. I could go on. It will put me off booking a Hyatt. For the same price, we definitely should have stayer somewhere else in wonderful Merida. I felt so let down. I did raise my concerns via the Hyatt app ( they said they would tell the hotel but nothing they could do), I also DM’d via Instagram and found a card and some chocolates in my room but honestly they were also really unpleasant- curry powder flavoured ‘truffle’?!?! It did not make us feel any better.
Stayed 3 nights in Jul 2025

10/10 Excellent

Alberto F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Cielo

Liked: Cleanliness
Stayed 4 nights in Jun 2025

10/10 Excellent

Yanet

Stayed 4 nights in Jun 2025

10/10 Excellent

Eyal

Stayed 3 nights in May 2025

8/10 Good

Susanna, San Antonio Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hyatt club lounge and excellent service all around. Transportation was on time and very accommodating. Walkable distance to everything
Stayed 4 nights in Jun 2025

8/10 Good

Sergio

Stayed 2 nights in Jun 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 1 night in Jul 2025

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Desayuno incluifo 👍
Stayed 1 night in Jun 2025

10/10 Excellent

Valerie

Liked: Cleanliness
I stated at Hyatt Regency for four nights recently. It is a fabulous hotel- and although not centrally located- its approx 20 minute walk to the center; it is easy to access with uber and bus transportation. The Regency staff will greet you with a smile; they remember you and accommodate guests at every opportunity. I received an upgrade without asking. The rooms are spacious with wide views to see sparkling meridian lights the higher u are. The breakfast buffet is scrumptious with a blend of Yucatan and traditional foods. Yummy! The location is close to many restaurants, and a wide selection of international tastes. I look forward to a return!
Stayed 4 nights in Jun 2025

6/10 Okay

Harry

Stayed 4 nights in Jun 2025

8/10 Good

Debbie

Liked: Cleanliness
Rooms look tired and dull. AC in club room was incredibly noisy. I had to turn it off to video call. Service in the club room was lacking. Service in Italian restaurant extremely slow. Service in rest of the hotel was amazing, especially breakfast restaurant.
Stayed 2 nights in Jun 2025

10/10 Excellent

alon

Stayed 1 night in Jun 2025

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent drinks at lobby bar. Spasso for dinner was awesome. Great pastas.
Stayed 1 night in Jun 2025

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and personel were outstanding. The problem was the unrully kids that invaded our floor until after midnight screaming and running through the halls after numerous calls over a two day period they tried to contain the kids. Not much was done we'll check next time before we book.
Stayed 6 nights in Jun 2025

10/10 Excellent

TADEO, YUMA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

sonya

Liked: Amenities
Disliked: Property conditions & facilities
The room was so dirty. I took many pictures and showed it to the front desk person. They were nice and gave me another room but this stay left me with a bitter taste... I also try to make reservations at the famous restaurant Le petit chef and they could not accomodate me...
Stayed 2 nights in Jun 2025

10/10 Excellent

Shari, Chelmsford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great location near the main pedestrian street...but some distance 915-20 minutes to center by foot. It's a lovely, clean modern hotel, with a rooftop pool and bar. They could use a bit more shade around the pool area, though. Would be good to add some umbrellas there. Merida is really hot!! it was 101 degrees F every day we were there.
Stayed 3 nights in May 2025

10/10 Excellent

Pedro

Liked: Amenities, property conditions & facilities
One night stay was good
Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect
Stayed 2 nights in May 2025

10/10 Excellent

Fang

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

RAFAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Jan 2025