4/10 Poor
Lucia
Travelled with partner
8 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The Hotel Bellas Artes itself was fine. The rooms were clean but narrow. The location is central, which is convenient, but traffic is heavy getting in and out, and we often asked Uber drivers to drop us off a few blocks away to save time.
The problem is that many of the amenities advertised simply do not exist. There is no 24-hour airport shuttle. The restaurant is only open from 6 a.m. to 1 p.m., there is no room service, and the advertised buffet was not available. There is no rooftop terrace, no bar, and no seating. The “coffee and tea in common areas” station was empty the entire stay. The in-room “espresso machine” was only a basic coffee maker with two old pods, sugar, and tea, with no creamer. The snack bar/deli does not exist. The minibar held two warm beers, two warm sodas, and one bag of Cheetos, and since the electricity only works with the key card, the refrigerator turned off every time we left the room, so nothing stayed cold. There was also no concierge service, and when we asked about designated smoking areas, we were told smoking anywhere would result in a charge equal to one full night’s stay.
On top of that, the hotel lacked basics like tissues, and when we requested an extra roll of toilet paper, the staff made it unnecessarily difficult. At checkout, they made us wait while someone inspected the room, which felt unprofessional and off-putting.
We stayed here in May, and while the building itself is fine, the amenities do not match what is advertised.
Lucia
Stayed 5 nights in Apr 2025