We did have some issues with the check-in process which was very cumbersome, there were some supplies such as hand towels that were limited, and the communication regarding our late checkout was very poor.While I was willing to let all of those issues go without mention, there was one glaring problem with our stay that I must address, and that is the elevator situation. Being on the 42nd floor, we highly depended on the elevators to get to and from our unit. There are only 4 elevators that go to the upper floors (floors 7 and above), and one was completely out of commission for our entire stay. This caused major issues with us getting to and from our unit. Sometimes we waited over a ½ hour for an elevator, and when one would finally arrive on our floor it was often overcrowded which felt unsafe. The elevator would also stop at every floor which was lots of additional time since people on the other floors were pressing both the up and down buttons just to get an elevator to stop for them. There were several times where after a long wait, we gave up and took the stairs as not to miss out on our plans or reservations. All the guests and residents were as upset. This is a know issue and not disclosed in the listing.This is in reference to our recent stay at the Hyde Beach House from 2/20/25 to 2/24/25. There are many great things I can say about the property including its cleanliness, layout, decor and view. We also enjoyed both pools and the nearby beach access.