The valet receptionist on the morning shift on Jan 14 was very unprofessional. She purposely delayed the car handover to me even though all I needed was to take my personal stuff out. I missed my very important work meeting call because of that. I had to request many times and after showing frustration few times she finally let me go get my stuff from the car in the parking. Same experience happened during the laundry time, no one knew what to do and how to get those laundry machine figured out. View and cleanliness of the place was great but professionalism lacked everywhere.
No early check-in possible but the check-in process was endless 1h30mn from parking queue to finally in the room. The resort looks old compares to the neighborhood and our room was dirty and smelly.The personal/ manager were rude and unhelpful : They have washer and dryer but no card to use these. The swimming pool is trashed and noisy. Food is ok but very expensive for the quality.Worst place ever in Miami Beach. Period
Wonderful location and view. Great amenities, as well as being right on bike/hike path. The condo itself was well equipped and clean. My favorite part is the Russian Turkish baths, located by pool. Additional charge, but well worth it. I went daily and feel renewed. It is the reason whyI chose to stay at the Castle condos. The public areas were less pleasing than the condo and appeared dingy in places. That said, I would stay here again. Host was great to work with as well.
The room has the most amazing views of the beach, ocean, and sunrise. The beds were very comfortable, the kitchen has all the needed utensils. A âpodâ coffee maker would be an excellent addition. The bathroom is really showing its age and wear. The check in process was very unorganized, 1 person checking in so many people. Not very helpful at all. Loved the valet parking, very convenient.