2/10 Horrible
Laureen
Voyage en groupe
10 mai 2025
Les points faibles : Propreté et confort de la chambre
WORST HOTEL I’VE EVER STAYED AT!!!!
The worst hotel I’ve ever stayed at. We booked for two nights. On the first evening when we arrived, we noticed that the hair dryer, the microwave, and several outlets weren’t working. So I called the front desk around 6:30 PM to let them know the hair dryer wasn’t working and that we would need one for the evening. The man on the phone said, ‘I’m sorry, ma’am, there’s no one working at this hour, so you’ll have to wait until tomorrow.’ I kindly replied that I needed a hair dryer that evening and that I didn’t mind coming down to the front desk to exchange mine for a working one. He replied again, ‘I’m sorry, ma’am, no one is working, you’ll have to wait until tomorrow.’ So I gave up on the hair dryer situation and we went out in Miami.
We got back to the hotel at 1:00 AM and waited an hour and a half for valet parking!!!!!!!
On Sunday morning, we woke up early to go to brunch, and this time we waited another hour for valet parking!! Later that day, we returned to drop off the car again—another hour-long wait just to drop it off. My husband even asked the valet staff if they needed help and also asked to speak to a manager. There was no manager at the hotel, and certainly not at 1:30 AM.
This hotel is a disaster in every possible way.
I DO NOT RECOMMEND IT.
Laureen
Séjour de 2 nuits en mai 2025
