Our worst vrbo experience. Although property managers, Jon and Julia were responsive, our experience with the owner was terrible:We stopped at SAMs on way in for groceries for 16 day stay, checked in at 8pm, loaded a fridge that was set on max cold but clearly was too warm on Day1. End of Day 2 a technician confirmed the fridge was not working (milk was 57 F), we were forced to throw 200 worth of food. Day 3 kitchen water turned off, a used refrigerator brought in that didn't fit. Day 4 they cut cabinets to fit fridge, water turned back on. Day 11 - Fridge filter brought in so we could use fridge ice maker/water.On Day 1 there were 5 towels for six guest, they were old with one having hole in it. There was only one kitchen towel, no wash card to put money on for washer/dryer (other renters provide this) we had to buy our own card, and no heads up when the water was shut off one day and we received no warning, the early warning goes to the owner, and this owner is unplugged.The whole experience seemed like an owner trying to get by on the cheap, with little effort put into a pleasant experience for guests. We stayed at another unit last year, gave them 5 stars, as the owner was responsive and catered to guests, they had a item checklist prior to every stay (fridge operation, towels, washer card, tv/remote operation, etcâŠ)Lastly, The owner promised to reimburse us 150 for groceries lost, but after a 11 days we still have not received it, likely never will.