2/10 – Ungenügend
London D.
10. Dez. 2025
Verbesserungswürdig: Sauberkeit
Our stay at this property was extremely disappointing and did not resemble the listing at all. The photos online were completely inaccurate. The unit was significantly more worn, the linens were grey instead of white, the couch had stains, and the walls were marked. Cleanliness was unacceptable. We found dirty toilet paper in the storage containers, clumps of hair in the shower, dirty dishes in the cabinets, and ants along the window sill. The back of the front door lock was broken, which raised serious safety concerns. Although we informed the host in advance that three guests were staying, the unit did not have enough linens. It took more than twenty four hours to receive a third pillow, towel set, and sheets. Within two hours of arrival, the toilet flooded and left inches of water across the bathroom floor. Despite notifying the host immediately, no one was sent to help. We were forced to fix the plumbing ourselves and locate the building’s cleaning staff, who were the only people willing to assist. Communication from the host was also confusing and unprofessional, since they responded under two different names. This made it difficult to know who was responsible for addressing issues.The first day of our trip was spent dealing with problems that should never occur in a properly maintained rental. I hope serious improvements are made for future guests. We left a night early bc we were so uncomfortable and grossed out.
London D.
Aufenthalt von 3 Nächten im Dezember 2025