We have NEVER been more disappointed in a vacation decision after staying at the ICON W Residences in Miami. We thought we were staying in a well maintained unit. This was not it. When I think about what we spent, it comes to this; We should have stayed at the Mandarin Oriental.
Check in process was a joke. Confusing, unorganized, unprofessional and no instructions on how to use anything from the front door lock to all of the appliances. Please note, the long list of RULES you are given through the VRBO website is insane compared to what we found.. Walls were scuffed and dented everywhere, light bulbs missing from ceiling and floor light fixtures, dead plant in bathroom, broken Iron, jacuzzi tub did not work, wires hanging out of every TV, TVâs did not work until we wasted 1 hour waiting for someone to show up and reset/rewire them, toilet paper holder broken, or non existent, master bedroom had a bed that was on the wrong frame and was literally 35â high.. Needed a chair to get in an out! OR you could step on the dirty worn bed frame as hundreds of others have obviously done⊠It was filthy disgusting dirty. These are all minor but when you add them up?? for what we paid!? Sorry, but the view did not make up for these issues.. The most important concern for you to know is there is absolutely NO security in the lobby. Anyone can follow you into the building into the elevator pretending to belong and walk off elevator with you after you hit your floor.