We booked the place for 3/26-3/29/26 for my Bach. Upon check-in, things seemed fine but as the evening progressed and we came back from our first night out, my sister started getting itchy on her neck, arms and face. We checked the room she was napping in earlier and there they were - bed bugs on the pillows and on the bed. As soon as we realized this, we checked all the beds and sure enough, there were bed bugs found in other rooms n around our things. I reported these issues to the host via text n on vrbo with pictures of the bed bugs we found and asked for relocation and a resolution asap. Most of us slept in the living-room that night for fear of being bitten. Host did not respond until much later but still had no real updates. Unsure of how they would fix these issues, we went ahead and booked another stay and vacated the premises. They tried to reach out much later to get us to relocate to another spot that did not have the same amenities. We declined n explained that we have already packed our things, left and want to cancel the stay for a full refund. They went back n forth with us multiple times before finally agreeing to let us cancel for a full refund and said I must do it myself. When I tried to cancel inside the vrbo app, it wouldnt allow me to, which is what I told the host. They said they would work with vrbo on their end to get us the full refund. It is now been 8 days later and nothing has been done on their end to rectify the horrible experience we had.