2/10 Terrible
Ian
Travelled with family
10 Sept 2025
Staff barely spoke to us at check-in. I had to go down to reception as we couldn’t get the AC to work. The two members of staff just stared at me and one did something on a screen and said ‘it’s now working’ . There was no information about the WIFI in the room so my husband then had to go again to reception. He was told it was in a piece of paper in the room. When he said it wasn’t the staff member followed him to the room as though to prove a point. At one point she actually moved his case to find the price of paper. And no she couldn’t find the mystery piece of paper. We paid just over £260 at this so called luxury hotel but the room was very small, the bathroom door had a keyhole but no key, there was no glass in the room even if we did want to buy a drink from the mini bar, the mirror in the bathroom was so high I could just see the top of my head. If you call yourself a luxury hotel you need to have some facilities. on check out I voiced my concerns and the staff just looked surprised that I was complaining but no apology was forthcoming. The only good thing about the hotel was it was convenient for the train station.

Ian
Stayed 1 night in Sep 2025



















