4/10 ā Schlecht
Dana
Mit einer Gruppe gereist
8. Dez. 2025
VerbesserungswĆ¼rdig: Sauberkeit, Personal & Service und Ausstattung
While the staff was friendly, we still ran into a lot of issues with our stay. When we arrived, our room was easily 95Ā°+ degrees. We were late for a concert so we turned the thermostat all the way down and left. When we returned almost 4 hours later, the room temp had not changed. We put the dial in each position but the heat never kicked off. We let the front desk know and he brought us a box fan and told us that the room would cool down with that. He came 3 more times with more/different fans. At this point, it was 12:30am and I asked to just switch rooms. He said to give the fans a chance to work and, if it was still hot in an hour, heād move us. Not wanting to wait until 1:30 in the morning when we were already tired from travel and our event, we went down to the desk 20min later and asked if we could be refunded, after waiting over 15min for him to be at the desk) and check out. He said he could not refund us but asked us not to check out and put us in another room (which seemed to be used/not cleaned at all- there was hair all over, sticky stuff on the desk and wardrobe, and the bedding had stains and a piece of candy stuck to it). Exhausted and over 5 hours from home, we decided to just try to rest for a couple hours and then leave. While getting changed finally, he stopped by again and knocked (despite the do not disturb sign being up) to ask how we were. The heat didnāt work so it was freezing but it was better than being baked alive like in the first room!
Dana
Aufenthalt von 1 Nacht im Dezember 2025