Communication before arriving was great. First bizarre thing was when we opened the garage their was a Jeep parked in it. Cant remember if that was mentioned before hand but it's something we have never experienced before. The condo is in a great location but it has not been treated well. There is a huge crack in the kitchen floor. There are several coffee makers in different levels of repair. The water pressure is horrible and it took 15 minutes to get warm water in the master bathroom shower. The other upstairs bathroom shower drains weren't working. We also requested additional pillow cases for some of the pillows at the condo, we were told someone would come by and get us some, but no one ever came. We have stayed at this complex before and had a second condo rented across the street this time as well. I would definitely stay in the complex again, but, unfortunately, I would avoid this unit next time we come to Moab.