This is a five-star accommodation with a five-star management team. The unit is exactly as pictured (as is the view), was sparkling clean with a well-stocked and equipped kitchen and there was a gift bag filled with snacks. David responded immediately to all inquiries. We truly appreciated the text message informing us that our condo was cleaned and ready so we could check-in early.
The reason for the three-star rating is that the property is advertised as ski-in/ski-out, which is what I was looking for. In this complex, the only way to reach the ski trail was to first hike up a very steep icy embankment while carrying your skis and then walk some distance (too far) through the snow to the ski trail. This was truly disappointing and definitely did not work for our group. If I had understood this was the situation, I would not have rented this accommodation for this trip. Note for future trips: clarify the ski-in/ski-out accessibility before booking the accommodation.
I am a person who relies on reviews to help me sort through the different options, and as such, I felt it was important to describe the ski-in/ski-out accessibility just as it was, which may work for some but not others.