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Grand Palladium Jamaica Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Aerial view
Property video
Snack bar
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive

Explore the area

View in a map
The Point, Lucea, Hanover, 0
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite

7.8 out of 10
Good
(162 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Oceanfront

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Oceanfront

7.8 out of 10
Good
(48 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Poolside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite, Poolside

7.6 out of 10
Good
(20 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(11 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Oceanfront

Suite, Oceanfront | Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, Oceanfront

7.6 out of 10
Good
(19 reviews)
  • Ocean view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite

8.6 out of 10
Excellent
(30 reviews)
  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Private Pool Ocean View

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Private Pool Ocean View

7.2 out of 10
Good
(19 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite Private Pool Oceanfront

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite Private Pool Oceanfront

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Junior Suite Private Pool Beachside

Hypo-allergenic bedding, down duvets, in-room safe, desk

Superior Junior Suite Private Pool Beachside

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Single use

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Oceanfront Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Poolside Single Use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite Oceanfront Single use

Beach/ocean view

Suite Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Private Pool Ocean View Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite Private Pool Ocean View Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite Private Pool Oceanfront Single use

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite Private Pool Oceanfront Single use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Similar properties

Aerial view
Grand Palladium Lady Hamilton Resort & Spa All Inclusive
Lucea
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,392 reviews
The price is CHF 355
includes taxes & fees
9 Jun - 10 Jun
Grand Palladium Lady Hamilton Resort & Spa All Inclusive

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Catch some rays on Grand Palladium Jamaica Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A private beach, 3 outdoor tennis courts and a complimentary water park with waterslides are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zentropia has 9 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Grand Palladium Jamaica Resort & Spa All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be close to Chukka Ocean Outpost at Sandy Bay. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with ocean views at Mo Bay, one of the property's 10 restaurants and 17 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 5 outdoor pools
  • Indulge with Swedish massages, facials or manicures and pedicures at Zentropia
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, 3 outdoor tennis courts and a gym
  • Guests have great things to say about the clean guestrooms and the pool
  • 8 minutes by car from Chukka Ocean Outpost at Sandy Bay and 11 minutes from Tryall Golf Club
  • Airport shuttle service available for a fee
Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lucea resort.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Mo Bay – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Sumptuori – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Bhogali – This poolside buffet restaurant specialises in international cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Poseidon – Overlooking the ocean and pool, this theme restaurant specialises in Indian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
El Dorado – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Snorkelling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Football

Tennis

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Access to on-site nightclubs

On-site live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado
  • Mo Bay
  • Poseidon
  • Sumptuori

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium

Grand Palladium Jamaica All Inclusive Lucea

Grand Palladium Jamaica All Inclusive

Grand Palladium Resort All Inclusive

Jamaica Grand Palladium

Jamaica Grand Palladium All Inclusive

Jamaica Grand Palladium Resort

Palladium All Inclusive

Palladium Resort

Grand Palladium Jamaica Hotel Lucea

Grand Palladium Jamaica Resort & Spa Lucea

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort All Inclusive Lucea

Grand Palladium Jamaica Lucea

Pallaum Jamaica Inclusive Luc

Palladium Jamaica & Inclusive

Grand Palladium Jamaica Resort Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive Resort

Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 733 out of 1551 reviews
Rating 8 - Good. 375 out of 1551 reviews
Rating 6 - Okay. 223 out of 1551 reviews
Rating 4 - Poor. 105 out of 1551 reviews
Rating 2 - Terrible. 115 out of 1551 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay friendly staff love the energy!!!
Stayed 2 nights in Feb 2026

4/10 Poor

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The resort is nice. The staff was friendly. However, it took a long time to get things needed for our room. There aren't any elevators. I am 74 years old& on a cane. I had to take the stairs and walk to the main entrance, sometimes I would be able to catch the shuttle. walk to th
Stayed 4 nights in Feb 2026

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing except the buffet choices for a property this size and the employees could be a little more welcoming. The pool bar staff was always amazing. They engaged a lot with the guest.
Random photo Op
Pool side
Babe. He fine.
Me just chilling
Stayed 4 nights in Feb 2026

10/10 Excellent

Suresh

Liked: Cleanliness, property conditions & facilities
Great resort with lots of fun activities
Stayed 6 nights in Feb 2026

10/10 Excellent

Prudence

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort
Stayed 3 nights in Feb 2026

10/10 Excellent

Asia, Bear, DE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great views, overall aesthetics and courteous staff.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brian Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and amazing staff
Sunset cove beach
Stayed 7 nights in Feb 2026

6/10 Okay

Jean Jodel

Stayed 2 nights in Feb 2026

6/10 Okay

Teema

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
SERVICE! Specifically the bartenders.
Stayed 6 nights in Feb 2026

10/10 Excellent

Tiffany

Stayed 5 nights in Feb 2026

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely gracious and the room was spotlessly. I really enjoyed the food choices and I thought the hotel and amenities were fantastic! I would definitely stay at this resort again.
Stayed 4 nights in Feb 2026

4/10 Poor

DIEGO

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
There was no elevator anywhere in the hotel, neither in the room buildings nor in the main building. This made our stay much more difficult, especially since we were travelling with a baby and a stroller. This information was never mentioned on the website, in emails, or during the reservation process, which was very disappointing considering this hotel is part of the Grand Palladium brand. In addition, several beach activities advertised on the website and in the hotel app were not available. There were no sailboats or windsurfing, which were activities I was really looking forward to during our trip. This felt like misleading advertising and was very frustrating.
Stayed 6 nights in Feb 2026

6/10 Okay

RAY Andrew

Travelled with partner
Liked: Cleanliness
The food. We come to Jamaica to taste the true flavors of Jamaica. I had to ho off the resort to get pepper sauce to give the food flavor. Ox only served once while I was there unless you made reservation at the Jamaican restaurant. Most of the staff was amazing.
Stayed 7 nights in Feb 2026

2/10 Terrible

Tameika

Stayed 1 night in Feb 2026

8/10 Good

Rodney, Bronx

Stayed 3 nights in Feb 2026

6/10 Okay

Fray

Travelled with family
Liked: Cleanliness
Transport within the resort and 1st floor accommodation for disabled personnel. There are no elevators and living areas are away from the main building/lobby area with many amenities.
Stayed 2 nights in Feb 2026

10/10 Excellent

Gabriell

Stayed 2 nights in Nov 2025

6/10 Okay

Javier

Travelled with family
Liked: Cleanliness
Staff unfriendly compared to many all inclusive resorts.
Stayed 3 nights in Feb 2026

2/10 Terrible

Jamesia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was slow to answer, shuttle rides across the property was none existent if you weren’t getting a ride at the lobby as they took forever to answer the phones. Checkout day we called onsite 3 times before they answered, waited for 15min and because they hadn’t shown we just decide to walk with all of our luggage to the other side of the property which was another 10-15min to walk. The food was very disappointing and lacked flavor… On our first night, we encountered a room leak. We reported the issue to the front desk the next morning, but maintenance arrived five to six hours later and failed to resolve the problem. Frustrated, we requested a room change, but the front desk staff acted as if it was an insurmountable task. They asked us to return as they prepared a new room. We arrived back at the front desk an hour and fifteen minutes later, but the issue was still unresolved. It took another two to two and a half hours for us to finally be moved to a new room as again this is a daunting task. After moving, we discovered that the new room was not cooling off. We had to rush to dinner reservations and thought maybe we needed to give it some time since we had just arrived in the room. So, we reported this issue to guest services at 6 AM the next morning. We reported the issue to the front desk 3-4 additional times before we could get help but in the end the air never got fixed and we ended up staying an additional 2 nights in the heat.
Stayed 4 nights in Feb 2026

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was very friendly & courteous. Clean rooms, and lots of activities but they did end pretty early which may be because they’re still short staffed.
Stayed 4 nights in Feb 2026

4/10 Poor

Darryl Wayne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Upon check in we were informed that our room wasn’t available for one night and we’d be moved the next day. They gave us a Lobster Dinner for that. We went the next day and asked what time we would be moved and the front desk told us late afternoon and a bell man would be by to get our things. The weather was horrible that day, so we hung out in our room until 5:15 and went to the front desk before dinner to ask when we were going to be moved. The lady said, I’m going to get the manager. The manager then informed us that we were actually not going to get our room. I was already upset due to the fact that our luggage didn’t make it to Jamaica and the room we were so excited to get was now not going to happen. The resort knew that they weren’t going to give us our room. No email from them before we arrived stating any of this. They thought they were going to smooth it over with a Lobster dinner. Only then, when I was visibly upset, did the manager offer a 25 minute massage. I told her, how bout you start with refunding us our money that we paid extra for the upgrade. WE had to demand it! When we went the next night for our complimentary Lobster Dinner, our waitress asked us, which one of you wants the Lobster? Excuse me? Only one of us gets the Lobster Dinner? I guess we’ll split it. There’s more, but I don’t have the room to type it all.
Our room flooded terribly and they only helped us once and left us with the mess the entire evening, even asking for help several times
Stayed 6 nights in Jan 2026

6/10 Okay

Tania

Stayed 5 nights in Jan 2026

6/10 Okay

Jerita

Liked: Cleanliness
Disliked: Amenities
My first day of checking in they gave me a room that the TV fan or AC. He wasn't working. I called and went down. They gave us another room.They actually upgraded their room to a studio but the TV in there didn't work. We had mold growing out the closet. The weather wasn't the best. I think that resort needs to have activities so when people come to the resort, they could have things to do if they can't sit out in the beach. we had to go off the resort to enjoy the vacation to do things because it wasn't nothing to do at the resort but to sit on the beach and drink. so we couldn't do that because it was windy and rainy a couple of days so we just sit in the room. I won't be coming back there until they get some type of activity for adults to do to enjoy yourself on the resort and not have to go off the resort, but the staff was wonderful. They did the best. I really enjoyed them.
Stayed 5 nights in Jan 2026

2/10 Terrible

David

The staff was nice. But the stay was horrible. We didn't stay our second night due to a guest ODing in front of us or something and it really freaked me out and the rooms smelled like sewer. The food was not good.
Stayed 1 night in Jan 2026

6/10 Okay

Latasha

Travelled with family
Disliked: Property conditions & facilities
This was my fourth time at this same resort and it was a lot different. I don’t like that you can never make reservations at the restaurant and then when you do make one you have to wait almost a hour for food, then the room when was in looked real old and the ceiling was leaking.
Stayed 3 nights in Jan 2026