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Live Aqua Monterrey

5.0 star property
VIP Access

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Photo gallery for Live Aqua Monterrey

Egyptian cotton sheets, premium bedding, down duvets, minibar
Egyptian cotton sheets, premium bedding, down duvets, minibar
Lobby
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Egyptian cotton sheets, premium bedding, down duvets, minibar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Av. Lazaro Cardenas 2424-A, Valle Oriente, San Pedro Garza García, NL, 66260
  • Place, Fashion Drive
    ‪2 min walk‬
  • Place, Showcenter Complex
    ‪3 min walk‬
  • Place, Plaza Fiesta San Agustin
    ‪7 min walk‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds
  • City view

View all photos for Deluxe Room, 1 King Bed, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • 44 sq m
  • Sleeps 4
  • 1 King Bed
  • Mountain view

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds, Mountain View

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds
  • Mountain view

View all photos for Suite, 1 King Bed (Master)

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite, 1 King Bed (Master)

  • 88 sq m
  • Sleeps 4
  • 1 King Bed
  • Mountain view

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4.7 out of 5, Exceptional, 1,002 reviews
The price is CHF 186
includes taxes & fees
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About this property

Live Aqua Monterrey

Luxury hotel connected to a shopping centre in San Pedro Garza García with 2 restaurants
2 restaurants, a full-service spa and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a sauna and Access to hot tub are on-site.
Live Aqua Monterrey offers 70 accommodations with minibars and espresso makers. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a health club, Access to hot tub and a sauna.
Feel Urban Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at Live Aqua Monterrey. During your stay, you'll be connected to a shopping centre and just a quick walk from Metropolitan Center. Free WiFi in public areas, free valet parking and 2 restaurants are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and Motorhome/coach/lorry parking
  • Enjoy Mediterranean cuisine at AZUR, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with facials, hydrotherapy or body treatments at Feel Urban Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Fashion Drive and 4 minutes on foot from Showcenter Complex
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Live Aqua Monterrey offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A sauna, spa services, and multilingual staff are also featured at the luxury Live Aqua Monterrey. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free. A complete renovation of Live Aqua Monterrey was completed in August 2022.

Smoking is allowed in designated areas at this 5-star San Pedro Garza García hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to noon.
AZUR – This fine-dining restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
NYTE – This rooftop bar only serves light fare. Open daily.
LA DISTRAL – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 18 to 21 for adults and USD 18 to 21 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • AZUR
  • LA DISTRAL
  • NYTE

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • In a nature reserve

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Sign language-capable staff
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 25 floors
  • Ballroom
  • Banquet hall
  • Built in 2016
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - August 2022

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 9 2026 to February 1 2026 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 21 for adults and USD 18 to 21 for children
  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 125 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Live Aqua Monterrey offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Live Aqua Monterrey Valle Hotel
Live Aqua Monterrey Valle
Live Aqua Urban Resort
Live Aqua Urban Monterrey
Live Aqua Urban

Live Aqua Monterrey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 544 out of 734 reviews
Rating 8 - Good. 107 out of 734 reviews
Rating 6 - Okay. 32 out of 734 reviews
Rating 4 - Poor. 31 out of 734 reviews
Rating 2 - Terrible. 20 out of 734 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Jessica

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Oscar

Stayed 1 night in Sep 2025

6/10 Okay

Saul

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not that clean. Floors looked like they were not cleaned. The sides of the refrigerator were very dirty. The Tub hot water didn't work, and the spray nozzle for the show l leaked and sprayed everywhere.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jorge Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Oct 2025

2/10 Terrible

Jesus

Stayed 1 night in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien! Solo si hace falta una alberca para complementar las excelentes vistas.
Stayed 1 night in Oct 2025

10/10 Excellent

Mayela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarahi Marcela

Stayed 1 night in Sep 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio todo, y el staff muy amable.
Stayed 1 night in Sep 2025

10/10 Excellent

MARKO

Stayed 1 night in Sep 2025

8/10 Good

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everythibg
Stayed 2 nights in Sep 2025

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

RICARDO J

Stayed 1 night in Aug 2025

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Live Aqua Stay

The property is a little dated, the showers don't have enough pressure in the higher floors
Stayed 4 nights in Aug 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Great property great service great food
Stayed 4 nights in Aug 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, room comfort

Bien en general

No teníamos agua caliente en la tina, todo lo demás bien
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Stayed 1 night in Aug 2025

10/10 Excellent

Pilar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, very quiet room, nice location friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lourdes

Stayed 3 nights in Jul 2025

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Lourdes

Stayed 3 nights in Jul 2025

10/10 Excellent

Alberto

Stayed 1 night in Jun 2025