Breakfast good and freshly cooked. No hot water in bathroom morning or early evening and when it was reported the reason was everyone was using the water at the same time so system couldnât cope. Had to get up early at 6.30am to guarantee a shower, not acceptable. Staff very friendly.
Wish I'd read reviews before booking. First thing i was greeted with upon arrival was "you have an outstanding balance of...". Hot tap in ensuite didn't work and was mentioned in an ealier review. Ensuite vent blew into the bedroom, and there were a number of cobwebs around the curtains / ceilings, and this was a premium suite. Smell of cooking oil or chips was throughout too. Slept well and breakfast was ok. Breakfast staff had a friendly and personable demeanour.
Stayed for 3 nights, booked in two parts. First night in twin room and then upgraded for second two nights to the secret room. Very over the top, bath in room and thronesđ with very comfortable bed. Excellent fish supper on first night with less good salmon on another night
The room had no mirror in the ensuite bathroom which was very inconvenient for inserting contact lenses and eyedrops etc
Breakfast room, the food and pleasant staff made up for it but still felt overpriced for the room.
Lovely room, everything clean, lovely biscuits and tea welcome pack, staff friendly and helpful. Evening meals and breakfast delicious. However the room was quite cold, particularly in the morning, would still recommend
We had a lovely, warm reception. Our dog was also welcomed.
The room was pleasant, clean and overlooked the castle.
The only downside, was the disgusting smell to the landing area when going back to our room late evening. Believed to come from the vent from kitchen. This has been reported and we will certainly come back.
Really love this hotel. Can't fault it. The only issue was that it was so hot we struggled to sleep. Couldn't turn the radiator off. We had to leave the window wide open all night which meant we heard all a traffic and passing people into the early hours. The temperature outside was unusually warm for New Year so contributed to the heat.
The hotel was beautiful but wouldnât stay again the weather was horrendous and we were freezing. Radiators were either on lukewarm or off. Apart from that nothing to complain about.