8/10 Good
sera, Rainham
Travelled with group
25 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel, the staff are extremely friendly and accommodating, we ate dinner once and it was beautiful, cooked and presented with care as was breakfast, I have only two negatives which I didn’t discuss with the hotel, but I do think they could benefit from supplying fans in the superior rooms as they do get warm and as the road is busy it gets noisy to have the windows open. The other slight niggle , on checking in we were told it would be helpful to complete a breakfast form the day before, however we only ever received one form for a four night stay, on the Saturday breakfast seemed to be set up in a buffet style so we helped ourselves and weren’t told that this wasn’t acceptable, however on Sunday when we again went to help ourselves we were told “NO, that’s for coach party only , you completed a form on day one chef cooks that for you “. So I think clarity to the customer is required around breakfast as we certainly did not want the same breakfast three days in a row. But those are minuscule things which with better communication from us and the hotel are easily resolved. I would not hesitate to recommend or stay again.
sera
Stayed 4 nights in Aug 2025