Property is lovely. The room we stayed in was clean and well equipped for a family vacation. The closet didnât close and because it was a mirror it made me nervous it could fall over. Some of the areas are a little outdated. Could use a little facelift but overall perfect for our family vacation.
Upon arrival, the floors were dirty, the vent on the microwave kept falling off exposing the wiring behind. The kitchen faucet was loose and felt like it would come off when using. While cooking in the kitchen, which does not have a frying pan, I was visited by a cockroach on the counter right next to me and the sink. At that point (day 2), I was very disappointed and completely grossed out. Front desk said they could not find other accommodations for us and had to schedule the bug man to come out next day. The property is run down and dirty and on the last day, we woke up to a large puddle of water leaking from the air conditioning unit in the bedroom. This air conditioning unit also blows directly on the bed right next to it. My daughter didn't mind but I could not sleep there. We were initially excited about the unit and being in town for a baseball tournament, but the series of unfortunate events that occurred in the unit were very disappointing. We would not stay at this property again.
The resort was pet friendly. We did not know this. Dogs everywhere barking in rooms . Crapping in a small area with in 10 feet of outside pool. Urinating in the elevator. If people would just follow rules it probably would have been better. .Other than this issue it was ok
Pros: Outdoor Pool area is nice, but pool is cool at Myrtle Beach in the summer which was odd. Due to all the shade created from the building I guess.
Cons: Vacasa is robotic on communication. It was frustrating to ask a question getting what felt like ai generated responses. Very unhelpful.
Bare bones kitchen. The only pan had a broken handle and not even salt and pepper were found.
Mattresses are horrible, very soft and lacking support. These should be changed.
The pictures looks accurate to the unit, but the building is a bit run down, tacky with giant pirate poster in the elevator which was very slow.
Overall a decent enough stay where I could have overlooked a bunch of these things if the price was cheaper. I think staying in units run by individuals and not businesses is more my thing.
Room was very clean and nice with the exception of the kitchen area. It was not very clean and defin
The pool area needs maintenance and not the cleanest. I found a roach in the Womens bathroom down by the lazy River which was not comforting.
We also witnessed a fellow visitor with her dog have an accident on the floor by the elevators. It was cleaned up the. The staff proceeded to throw it in the trash by the elevators. I doubt that is proper protocol for animal feces.
There was also maintenance going on which did not bother us however the water was out one afternoon and then when it came back on no hot water. Needless to say we did not have hot water the remainder of the evening into the morning we checked out.