Our check in time was 4PM. We arrived at 4:30 and I go to check in, the front desk lady was rude and had a bad attitude. Once we got to our room, they were still cleaning & told us we were too early. Even though they were cleaning, the room still wasn't that clean. The parking garage was terrible. On the last day of our stay, when leaving, they cut the elevators off without warning any of the guests so we were stuck carrying all our stuff down 11 flights of stairs. The location was okay, but I would never rent a room at the Patricia Grand again.