Refrigerator was broken, the sliding door was Hell to open, the couch and carpet were filthy the room smelled, there where holes in wall that where sloppily filled not sanded not painted. On top of that our pass would not let us in gift shop. The good was the view. This is my 6 th trip through VRBO and all my other trip were perfect. Oh and bathroom door would not shut and the walls actually had food on them and kitchen faucet leaked. But i love the beach, but will never stay there again.
The unit was not up to par but management offered pest control and housekeeping. Hopefully, the issues my family and I incurred have been addressed and resolved for the next renters. We did thoroughly enjoy the jacuzzi, indoor pool, sauna, play area and games the resort offered. That was the best part of our stay.
Unfortunately Hurricane Debby tried to ruin my vacation however, the host of this VRBO booking, made everything calming and made sure me and my family was safe throughout the stay, great communication and good accommodations, would be willing to use in the future
We Couldn't use half of our room because it was extremely hot, air was out, took up 2 three, and a 1/2 days to get them to come And fix it and when I tried to reach out to the company, i couldn't i had to call vrbo. They were horrible at communication and also, the room is not what they made it to be. There were six people and only one elevator card there were two TV's and one remote.
The amenities that they say are included were not. So we couldn't use anything at the hotel except the pools. I was not please with the service. And I was not pleased with the renal company so I will never use them again. They made my Week trip awful.
Property manager was responsive and offered to correct all concerns . The location to the beach and pools were great. The condo could use a good deep clean of the couch, and carpet.
It says somewhere on one of the drop downs that the amenities of the resort are not included. However, they do not tell you that you will NOT be able to purchase food or drink from the restaurants/cafes/bar on the resort. I wish I had known this prior to my booking as I would have went elsewhere.
My mother arrived prior to me getting there and was refused when she attempted to buy a bottle of water. On top of this, the place was disgusting. There was mildew all over the shower curtain. There was what looked to be an old banana in the corner of the room. The air conditioner vents had not been cleaned in who knows how long, and behind the murphy bed was very dirty as well. The murphy bed did not have sheets, only two blankets which I am not certain were clean. The sheets on the one bed were blood stained and there was a pillow that had nasty yellow sweat stains all over it.
There is no cleaning service throughout your stay.
You will need to bring paper towels, toilet paper and other items as these will not be replenished by the hotel when they run out. Overall I was so very disappointed in the experience and would highly recommend if you want to stay at this resort, go direct from them.
We had a great visit! The room was exactly as advertised. We loved the pools and hot tubs, the beautiful oceanfront view with balcony, and the easy beach access. Itâs walking distance to Kingdom Family Amusement Park and an easy drive to the many parking lots close to the boardwalk. If you book this room through vrbo, you wonât have access to the resortâs restaurants or bars, but that was no problem for us since we were warned about it on the listing.
Everything was wonderful! Located steps from the beach. Loved waking up to the sound of waves hitting the sand! Only one problem... could not use any of the amenities on the property! Bummer!
Property is good and very good location but the shower is broken and cold water the port door is broken is very hard to open.
Nothing to clean dishes and no dishwasher and also you not able to used the laundry at the hotel