The property itself and location were less than desirable, seemed a bit unsfae.The apartment listed as non smoking however clearly smoked in. We surveyed the apartment and surroundings and quickly left to check into a hotel than day. I contact the host and she graciously offered partial refund which I appreciated. However, insisted vrbo would have the cancel the stay on their end before she could accommodate. Needless to say, after speaking with several VRBO agents and a supervisor, VRBO refunded their portion of the stay and stated that the host would have to issue a second refund. After email attempts and phone attempts from VRBO- host has refused to pay partial refund as discussed.