8/10 Good
Gwyn
Travelled with partner
19 Apr 2025
The staff are most commendable. Very warm and friendly, accommodating to a fault. The cleaning staff are the best.
We were assigned to the far end of the adults only part of the hotel so it is much quieter. Not that I mind, but the "adults only" seems to be more of a suggestion than a rule.
It is in the maintenance and upkeep of facilities that Hilton fell short. Our back terrace's lights busted. The covers of the upholstery of the outdoor furniture are in different state of disrepair. Paints peeling outdoors. Considering the vastness of the property and the scale of the upkeep, it is almost understandable if they are not a 5-star hotel. I hope they can assign somebody just to check on the physical conditions of the villas before assigning guests there.
Gwyn
Stayed 7 nights in Apr 2025