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The Carmen Hotel

4.0 star property

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Photo gallery for The Carmen Hotel

Front of property
Daily buffet breakfast for a fee
Interior
Lobby sitting area
Premium bedding, minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Penafrancia Avenue, Naga, Bicol, 4400
  • Place, Naga Metropolitan Cathedral
    ‪2 min walk‬
  • Place, SM City Naga
    ‪10 min walk‬
  • Place, Basilica of Our Lady of Penafrancia
    ‪2 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Carmen Hotel

Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a rooftop terrace, a conference centre and a coffee shop/cafe are on-site.
The Carmen Hotel offers 45 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and bidets.

This Naga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
During your stay at The Carmen Hotel, you're just a quick walk from Naga Metropolitan Cathedral. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 3-minute walk from Naga Metropolitan Cathedral and 11 minutes on foot from SM City Naga
  • Free airport shuttle service
The Carmen Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Carmen Hotel. A roundtrip airport shuttle is free (available on request). Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Naga hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
The Carmen Hotel has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 4:30 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: PHP 450 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 8:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property offers airport shuttle pickup service from Naga Airport (WNP) only. Guests must contact this property at least 2 days in advance to arrange transfers.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at The Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 450 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Carmen Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Carmen Hotel Naga City

Carmen Naga City

Carmen Hotel Naga

Carmen Naga

The Carmen Hotel Naga

The Carmen Hotel Hotel

The Carmen Hotel Hotel Naga

The Carmen Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 92 reviews
Rating 8 - Good. 37 out of 92 reviews
Rating 6 - Okay. 11 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean & has very courteous staff. Good food too!
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Strong water pressure in the bathroom.
Stayed 1 night in Jan 2020
Verified

8/10 Good

CHARITO

Liked: Staff & service, room comfort

pricey

The hotel prices is too expensive. You can can a better hotel at a lesser price.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Stefan

Liked: Staff & service, room comfort

Der Lack ist ab

Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Stayed 8 nights in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEARBY CHURCH
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, room comfort
Aircon was noisy
Stayed 1 night in May 2019
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will stay there again

Its a good hotel and young staff
Stayed 2 nights in Aug 2019
Verified

6/10 Okay

Maria

Disliked: Cleanliness

No Second Time

I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Stayed 10 nights in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Good service
Stayed 1 night in Jul 2019
Verified

4/10 Poor

William

Liked: Property conditions & facilities, room comfort

Room for Improvement

We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Maria Socorro

Disliked: Cleanliness

Comfortable City hotel

The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Stayed 1 night in May 2019
Verified

10/10 Excellent

MSMS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Superb, helpful staff!
Stayed 1 night in May 2019
Verified

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

International standard

Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell of freshness
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Stayed 2 nights in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Stayed 4 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should have more complimentary bottled water available for the guest.
Stayed 2 nights in Feb 2019
Verified

8/10 Good

Fiameta V.

Liked: Cleanliness, staff & service, room comfort

Excellent facility but needs attention in details

The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Stayed 4 nights in Feb 2019
Verified

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Stayed 12 nights in Jan 2019
Verified

10/10 Excellent

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Naga city

The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Stayed 7 nights in Jan 2019
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Stayed 11 nights in Dec 2018
Verified

8/10 Good

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice hotel in Naga

A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Stayed 1 night in Jan 2019