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Hakuba Highland Hotel

3.0 star property

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Photo gallery for Hakuba Highland Hotel

Hot springs/mineral springs
Property grounds
Property grounds
Hot springs
Hot springs/mineral springs

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

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21582 Hokujo Hakuba Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301
  • Place, Oide Park
    ‪3 min drive‬
  • Place, Hakuba Happo-One Ski Area
    ‪6 min drive‬
  • Place, Hakuba Goryu Ski Resort
    ‪8 min drive‬

Room options

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About this property

Hakuba Highland Hotel

With direct access to the slopes, Hakuba Highland Hotel makes guests feel at home with amenities such as a restaurant and a full-service spa.
Hakuba Highland Hotel offers 75 air-conditioned accommodations with complimentary bathrobes and complimentary slippers. Beds feature down duvets. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, toilets with an electronic bidet and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Hot springs and a health club are featured at the hotel. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

During your stay at Hakuba Highland Hotel, you'll be within walking distance of Oide Park. You'll find features such as free WiFi in public areas, free self-parking and a free ski shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • On-site recreation includes hot springs, a gym and a sauna
  • Just a 5-minute drive from Hakuba Happo-One Ski Area and 7 minutes from Hakuba Goryu Ski Resort
  • Free ski shuttle service
During the winter, enjoy on-site recreational activities like sledging and snowshoeing. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy one of the other amenities, including a health club and a sauna. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Conveniences like ski storage, ski equipment rentals and ski passes allow you to spend less time with logistics and more time on the slopes.

There's a restaurant on site. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Hakuba hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9 AM.
On-site venue – This buffet restaurant specialises in local cuisine and serves breakfast and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 1,200 for adults and JPY 840 for children
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot springs
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowshoeing

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot/mineral springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 2000

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 2000

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1200 for adults and from JPY 840 for children
  • Early check-in fee: JPY 2000 (subject to availability)
  • Late check-out fee: JPY 2000 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Highland
Hakuba Highland Hotel
Highland Hotel Hakuba
Hakuba Highland Hotel Hotel
Hakuba Highland Hotel Hakuba
Hakuba Highland Hotel Hotel Hakuba

Hakuba Highland Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 71 out of 137 reviews
Rating 8 - Good. 51 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lailan

Liked: Cleanliness, staff & service, property conditions & facilities
buffet and onsens were amazing, a great experience all around
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is stunning
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Sara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views

Great onsen, beautiful mountain view, small and nice room. Chill town with some nice cafes Surrounding area is great for hiking as well Food at hotel not great
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in May 2024
Verified

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated hotel, a bit further away from the main town and other areas of interest, which can be good to escape some of the chaos. The staff are very friendly and the common areas/amenities are wonderful, as well as having a shuttle to Hakuba 47 stop at the hotel. If you are looking for more nightlife, stay closer to Echoland. But if you want to relax and stay in the hotel, this is a great spot for a night or two.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very well kept and lovely staff. Rooms had plenty of rooms for us to open our suitcases etc which was very handy. Food was great, only request that would make it easier for English speaking visitors would be more English labels next to food. Other than that was a very nice place to stay and would return.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience - 10/10!

The overall experience staying in Hakuba Highland hotel was amazing! They provided excellent customer service and went above and beyond with all and any requests my friends and I made. They have incredible amenities and it was always very clean. The cherry on top were the amazing views we had from our rooms!
Stayed 4 nights in Jan 2024
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. the onsen is one of a kind and breath taking. it’s worth the trip just for the onsen honestly. the free shuttle is super convenient if you plan on skiing hakuba 47 (maybe other resorts too but i just did 47). would definitely stay here over a more expensive resort. only thing is the beds aren’t super comfortable but they aren’t the worst either. hence the 4 instead of 5.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Kain

The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Kain

Here's the translation: The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 4 nights in Mar 2025
Verified

8/10 Good

Hoi Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置不算方便, 距離白馬駅步行20分鐘, 但下午5點前可聯絡酒店提供白馬駅接送服務。 酒店員工有禮，而且房間整潔、空間充足, 但酒店有點歷史所有裝修較古舊。 酒店設有有名的溫泉, 可以望著雪山浸溫泉, 非常舒適。 另外值得一讚的是春季有提供穿梭巴士到白馬岩岳, 它是非常值得前往的美麗景點。冬季時也有提供滑雪場的穿梭巴士。很推薦來白馬旅遊的旅客來入住。
Stayed 1 night in May 2025
Verified

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities
景色が綺麗
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

のぶゆき

Liked: Cleanliness, staff & service, property conditions & facilities
建物は古いですが綺麗にお掃除されており、館内の至る所に手作りの置き物や季節のお花が飾ってあり、とても落ち着ける大好きなホテルです レストランや露天風呂から見える白馬山々の見事な景色は圧巻です この景色を見るために20年もハイランドホテルに通っています
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

kittipot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เข้าพักเป็นครั้งที่สอง ได้รับบริการทึ่ดีเหมือนเดิม โรงแรมได้รับการRenovate บางส่วน ออนเซ็นวิวสวย
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

よしあき

Liked: Cleanliness, staff & service, property conditions & facilities
最高でした 特に食事とお風呂が最高です
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Kay

Liked: Staff & service

Great views but missing something...

The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

ボロくて高い

とにかくボロい。その割に宿代は高額で2度と泊まらない。
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good onsen and breakfast. Will come again next year.
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019
Verified

8/10 Good

Rishu

Liked: Staff & service, amenities
The hotel situated near The Alpes area where you can access to many local attractions, such as Kurobe Dam and Hokujo. Self driving is needed to access this hotel. Onsen is newly renovated and spacious. Mountain view from the Onsen is excellent. We got a mountain view room and the view was great. Breakfast was excellent. Room is a bit old and smaller than a lot of similar graded Onsen Hotel.
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness

お風呂からの景色最高！

掃除が部屋全体にしていなかったような。 お風呂からの景色は最高〜あいにく天候が悪かったので山々ははっきり見えませんでしたが天気が良ければ星も綺麗に見えることでしょう。 こちらはお勧めです。
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂が綺麗で良かったです。景色も綺麗でした。食事も良かったです。
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

満足出来ました

客室は多少古くて、ベッドは小さい。 山側の部屋からの景色は全くダメ。 周りには何もありません。 宿泊客専用の露天風呂は最高！ 食事は品数もあり満足出来ました。 全体的には満足してます。
Stayed 1 night in Aug 2019