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Hotel Sierra Resort Hakuba

4.0 star property

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Photo gallery for Hotel Sierra Resort Hakuba

A spacious indoor area with a polished floor, wooden beams, and large windows.
A modern bathroom with a wooden bathtub, a large mirror, and a separate shower area.
A spacious living area with a large window offering a view of a snowy landscape and mountains.
A modern building with a large entrance, surrounded by lush greenery and a well-maintained garden.
A snow-covered outdoor area with a wooden deck, a glass-enclosed building with interior lighting, and snow-covered roofs in the background.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Place, Tsugaike Ski Resort
    ‪2 min drive‬
  • Place, Saera ski resort Oze
    ‪2 min drive‬
  • Place, Hakuba Happo-One Ski Area
    ‪10 min drive‬

Room options

View all photos for Grand Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a sofa, and a window with curtains.

Grand Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Grand Double Room, Non Smoking

A hotel room with a large bed, a sofa, a small table, two bedside lamps, and a view of greenery through large windows.

Grand Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Non Smoking

A hotel room with a bed, desk, chair, television, fireplace, and a lamp.

Junior Suite, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 57 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Room

A hotel room with a fireplace, sofa, armchair, desk, and television.

Junior Suite Room

  • Sleeps 5
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Grand Double Room

A hotel room with a large bed, a desk with a chair, a sofa, and two windows with curtains.

Grand Double Room

  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Grand Twin Room

A hotel room with a sofa, a small table, a bed, and large windows with curtains.

Grand Twin Room

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking

A modern interior with a sofa, a coffee table, a TV, and a large window.

Superior Room, Non Smoking

  • 57 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Suite, Non Smoking

A modern living room with a sofa, a coffee table, and a wooden cabinet.

Executive Suite, Non Smoking

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Sierra Resort Hakuba

2 restaurants, a snack bar/deli and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a seasonal outdoor pool, concierge services and laundry facilities.
Hotel Sierra Resort Hakuba offers 74 accommodations with DVD players and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are 5 hot springs open between 6:00 AM and 1:00 PM.
During your stay at Hotel Sierra Resort Hakuba, you'll be within walking distance of Tsugaike Ski Resort. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes hot springs and a playground
  • Just a 4-minute drive from Tsugaike Ski Resort and a few minutes from Hakuba Iwatake Ski Resort
There are 2 restaurants on site, along with a nearby snack bar/deli. Public spaces have free WiFi. Hotel Sierra Resort Hakuba offers its guests hot springs and a seasonal outdoor pool. A terrace, a vending machine, and multilingual staff are also featured at Hotel Sierra Resort Hakuba. The hotel can provide concierge services and limo/town car service. Self parking is free.

This 4-star Hakuba hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
メインダイニング – This restaurant serves breakfast, lunch and dinner. Open daily.
白馬飯店 – This restaurant specialises in Chinese cuisine and only serves dinner. Reservations are required. Open selected days.
A hosted evening meal is available for a surcharge daily. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,300 for adults and JPY 1,650 for children
  • 2 restaurants
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of JPY 12,100; reservation required
  • Snack bar/deli

Restaurants on site

  • メインダイニング
  • 白馬飯店

Things to do

  • 5 hot springs
  • Billiards/pool table
  • Karaoke
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • 5 hot springs
  • Hot springs open from 6:00 AM - 1:00 PM
  • Hot springs water temperature - 43 ºC
  • In-room massages
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1995
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heated floor
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 1500.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 for adults and from JPY 1650 for children
  • Crib (infant bed) fee: JPY 1500.0 per day
  • Hosted evening meal: JPY 12100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in July and close in August.
  • Hot springs access available from 6:00 AM to 1:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Hotel Sierra Resort Hakuba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 113 out of 160 reviews
Rating 8 - Good. 40 out of 160 reviews
Rating 6 - Okay. 6 out of 160 reviews
Rating 4 - Poor. 1 out of 160 reviews
Rating 2 - Terrible. 0 out of 160 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luke

Amazing place to stay. Absolutely will be back
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff and overall amazing property! The amenities were wonderful! There are both private and shared onsens you can take advantage of, complimentary happy hour drinks and snacks, massage chairs, and a complimentary shuttle that you can reserve spots on to take you through the town and slopes!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff and experience
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Eleni

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was wonderful. Something for everyone. Also the daily outdoor winter lunch was very good too. One night we had the Chef’s dinner and it really was excellent. No point arriving before your room is ready because there is literally nothing to do, even though the room may be ready, you can’t have it till 3pm.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Marcello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect. One of the best hotels I have been visited!
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Norio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Stayed 2 nights in Jan 2023
Verified review

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, onsen, happy hour. Shuttle service however could have more times, frequency, or on demand service.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Yuanze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and very clean. Staff are super friendly and accomodating. It is a bit out the way from main areas of Hakuba. However, the hotel does have a shuttle bus, only on a limited schedule though.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

qq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.
Verified review

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Onsens

The resort was first class. We loved the Onsen which they had both private and public. They had no restrictions on Tattoos. The breakfast was great and we saved a lot of money on dinners since they had free wine, soups, miso, udon, etc every afternoon.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Wing hei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment
Verified review

10/10 Excellent

Jayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice resort with 3 (different) private Onsen hotspring baths and 1 public. Breakfast and dinner were all ok, the rooms are spacious, but too few closets. There was a lounge with free drinks, coffee, tea and snacks and an entertainment room with darts and pool table. The entertainment room, where many guests want to spend some relaxing time after a long day skiing was however closed from 17-22 when people want to enjoy it. We had dinner once at the resort and it was really good,
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024
Verified review

6/10 Okay

Kim Leong

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked this property for the sole purpose of snow sports in Hakuba. However, I feel this property is not designed and build for winter season. To access the rooms from the main building (lobby, restaurants etc), one has to walk through an unheated walkway, expose to the cold and wind. Imagine doing this at -6 degrees temperature. The snow equipment storage is an after-thought. It is a container situated outside on the driveway. It is not a dry room and to access the snow equipment, one has to be expose to the elements again. (this time, there are no shelters to protect the guest).
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.
Verified review

8/10 Good

Mercy A

Liked: Cleanliness, amenities, property conditions & facilities
The property is very expensive for the area. The service was lovely except for the last day when we needed to leave the hotel and get to the bus station to leave Hakuba. The front desk staff was unable to find a taxi to pick us up and the hotel shuttle could not be sent to the bus station for an 8 am instead of 9 am run. We were not able to make the departure bus that we hoped to get on. We eventually took the hotel's shuttle van 30 minutes after our hoped for departure and caught a bus out of town and Aside from the lack of transportation coordination and the fact that the hotel charged me an additional $500 at checkout for my kids lodging and food (which I thought I had paid through the high Expedia price of $1,600 for 2 nights) there was much that was good about the hotel. We loved our beautiful dinners and breakfast buffets, the room was spacious and comfortable, the complimentary wine at happy hour in the lounge was lovely. But in the end, the very high price per night for the 4 of us paired with the stress on our departure day (which we began talking with the hotel staff about the afternoon prior) made for a less than perfect experience.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

SHOROKU

Liked: Cleanliness, amenities, property conditions & facilities
施設が素晴らしい
Stayed 1 night in Jan 2026