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Gem Forest Hotel Nairobi - MGallery Collection

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Photo gallery for Gem Forest Hotel Nairobi - MGallery Collection

Exterior
Outdoor pool
Lobby sitting area
Bar (on property)
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Limuru Road, Nairobi, 621
  • Place, Banana Hill Art Gallery
    ‪3 min walk‬
  • Place, Village Market
    ‪8 min walk‬
  • Place, United Nations Office at Nairobi
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪28 min drive‬

Room options

View all photos for Gem Suite, 1 King Bed, Karura Forest View

Gem Suite, 1 King Bed, Karura Forest View | Hypo-allergenic bedding, minibar, in-room safe, desk

Gem Suite, 1 King Bed, Karura Forest View

  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with a bed, two bedside lamps, a round table, and a view of the outdoors.

Superior Room, 2 Single Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (Karura Forest View)

Junior Suite, 1 King Bed (Karura Forest View) | View from room

Junior Suite, 1 King Bed (Karura Forest View)

  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Balcony

A modern living room with a large TV, comfortable seating, and a view of a green landscape.

Suite, 1 King Bed, Balcony

  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Forest View)

Superior Room, 1 King Bed (Forest View) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Forest View)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is CHF 148
includes taxes & fees
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About this property

Gem Forest Hotel Nairobi - MGallery Collection

3 restaurants, a full-service spa and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness centre, a bar/lounge and a steam room are on-site. Change of towels is available on request
Gem Forest Hotel Nairobi - MGallery Collection offers 105 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Shanta Spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

During your stay at Gem Forest Hotel Nairobi - MGallery Collection, you're just a quick walk from Banana Hill Art Gallery. Free WiFi in public areas, free valet parking and 3 restaurants are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free valet parking and self-parking
  • Enjoy a bite to eat at Kahani, a fine-dining restaurant that serves Indian cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, manicures and pedicures or body treatments at Shanta Spa
  • Amenities include 7 meeting rooms, conference space and a lift
  • On-site recreation includes a gym and a steam room
  • Within a 15-minute walk of Village Market and United Nations Office at Nairobi
  • Airport shuttle service available for a fee
Gem Forest Hotel Nairobi - MGallery Collection offers its guests a full-service spa, an outdoor pool, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

7 meeting rooms and coworking spaces are available. Event space at this hotel measures 1744 square feet (162 square metres) and includes conference space. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Gem Forest Hotel Nairobi - MGallery Collection. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This Art Deco Nairobi hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Kahani – This fine-dining restaurant specialises in Indian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Enchante Bistro – This fine-dining restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Troy Roof Bar – This fine-dining restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
La Mer – This restaurant only serves light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KES 4,800 for adults and KES 2,400 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Enchante Bistro
  • Kahani
  • La Mer
  • Troy Roof Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • High chair
  • In-room cot
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 1,744 square feet of conference space
  • 7 meeting rooms
  • Coworking space

Outdoors

  • In a nature reserve
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (99 centimetre wide door)
  • Magnifying mirror
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2024
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KES 4800 for adults and from KES 2400 for children
  • Airport shuttle fee: KES 7764 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: KES 7764

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and M-Pesa
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gem Forest Hotel Nairobi - Mgallery Collection Hotel
Gem Forest Hotel Nairobi - Mgallery Collection Nairobi
Gem Forest Hotel Nairobi - Mgallery Collection Hotel Nairobi

Gem Forest Hotel Nairobi - MGallery Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 39 out of 50 reviews
Rating 8 - Good. 6 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Great rooms really friendly staff and loved the decor
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

callum

Liked: Cleanliness, staff & service, amenities
Great room, very friendly staff
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Hennan

Clean room, friendly staff
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Oghenevomerho

Liked: Property conditions & facilities
Brilliant and pleasant stay
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Åsta Ingvild

Liked: Cleanliness, staff & service, amenities
Great hotel, nice breakfast. Good restaurants. Rooms are super, including the decor. Gym is super. Convenient location for village market, UN and the forest
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and clean rooms. Friendly and helpful hotel staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Location and staff was excellent for my visit.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

christelle

Liked: Cleanliness, amenities, property conditions & facilities
the hotel was amazing and the people were so nice
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. The staff are very friendly and professional.
Stayed 10 nights in Jul 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a great stay!

Excellent hotel. Nice people and good service. Amazing spa. Very close from the village market and the forest.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Ngozi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
fantastic property and a real Gem! I’ve been to Nairobi many times and this hotel is really fantastic option to stay
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025
Verified

8/10 Good

gail

Liked: Cleanliness, staff & service
great stay - super safe for traveling alone. Very helpful staff. Lovely food in the restaurant. Great breakfast and curry house for the evening
Stayed 4 nights in Aug 2024
Verified

8/10 Good

Hebah Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this is a great hotel and we really enjoyed our stay. The breakfast was excellent, and the staff were all very friendly and welcoming. The only downside was the pool area, which had limited seating—just four loungers by the pool and a few extra chairs downstairs near the bar. Service could also be improved. When we had issues with our room (such as hot water and lighting problems), it took over an hour for someone to come, even after being told help was coming right away. Simple requests, like extra water bottles, also took longer than expected.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jitesh

Liked: Staff & service, property conditions & facilities
Our stay for 3 nights was amazing from the reception staff, cleaners, restaurant staff & the meals were lovely. The Troy Mediterranean restaurant was great as was the Kahani restaurant, Ezekie was a great host as was the chef Vivek. The Hotel is very close to Village Market , which you can walk to - well worth a visit and would recommend this Hotel. My wife had fallen ill and the reception staff were very helpful and comforting.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Amanda

Liked: Amenities
Modern, elegant, sophisticated, clean. Amazing bars and restaurants.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Some nice staff
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Nilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an MGallery hotel, and it is absolutely beautiful. They take careful attention to details, such as robes, slippers, frankincense and aloe shampoos and body washes. Every detail is well thought out. There are three restaurants within the hotel, and they are all elegant and impressive. We look forward to our next visit.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible. Amazing service, great food and cocktails.
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Domenicop

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didnt know about the airport shuttle and had to pay 100 us dollars to get there.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Adam

Liked: Staff & service
Disliked: Cleanliness
Just opened, it's got some work to do on cleanliness and freshness of the breakfast
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2025
Verified

6/10 Okay

Kellie

Disliked: Room comfort
Staff was nice and welcoming. Hotel looks nice but there were some major problems/inconveniences with my stay. Air conditioner in room was broke so it was burning up hot the first night and freezing cold the second night… the toilet ran all night (fixed the second night). The bathroom sink leaked (fixed the second night). There was foul smell in hallways and elevators. Wait times for room service was unreasonably long; I had to call down and remind them that an order was placed.
Stayed 2 nights in Sep 2025