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Palazzo Firenze

4.0 star property
VIP Access

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Photo gallery for Palazzo Firenze

A modern outdoor pool area with a champagne bucket, glasses, and a potted plant.
A dining table with a bottle of champagne, two glasses, a bowl of crackers, and a small dish of strawberries.
A modern hotel room with a large bed, a bedside table, a nightstand, and a wall-mounted lamp.
A building facade with a prominent entrance labeled "PALAZZO FIRENZE".
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
16 Via Firenze, Naples, NA, 80134
  • Place, Piazza Giuseppe Garibaldi
    ‪5 min walk‬
  • Place, Spaccanapoli
    ‪8 min walk‬
  • Place, Naples Cathedral
    ‪15 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

A modern hotel room with a large bed, a bedside table, a nightstand, and a wall-mounted lamp.

Classic Double Room

8.8 out of 10
Excellent
(28 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Single Room

A modern bedroom with a large bed, a wooden headboard, and a striped area rug.

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with a modern design, featuring two beds with patterned bedding, a geometric headboard, bedside tables, and a small bench.

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with a bed, a TV mounted on the wall, and a wardrobe.

Quadruple Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Double Room

A modern bathroom with a glass-enclosed shower, a white sink, and a bathtub.

Superior Double Room

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A modern bedroom with a large bed, a desk, and a chair.

Deluxe Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite

A modern bedroom with a red upholstered bed, white bedding, patterned pillows, a wooden nightstand, and a wall-mounted lamp.

Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Twin Room

A hotel room with two beds, a wooden headboard, bedside lamps, a flower arrangement, and a window with curtains.

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room

A wooden reception desk with a bouquet of flowers, a framed artwork, and a plate of pastries.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room

A modern bathroom with a glass-enclosed shower, a white sink, and a bathtub.

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Front of property
UNA Hotels Napoli
Naples City Centre
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,002 reviews
The price is CHF 125
includes taxes & fees
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About this property

Palazzo Firenze

This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a seasonal outdoor pool, concierge services and dry cleaning.
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
The free breakfast at Palazzo Firenze gets high marks from our customers. During your stay, you're just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Palazzo Firenze
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • 8 minutes by foot from Spaccanapoli and a 4-minute drive from Via Toledo
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at Palazzo Firenze.

This 4-star Naples hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Palazzo Firenze – This restaurant specialises in local cuisine. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049C2WYLNFBCC

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 June and close on 30 September.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Palazzo Firenze Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 599 reviews
Rating 8 - Good. 189 out of 599 reviews
Rating 6 - Okay. 53 out of 599 reviews
Rating 4 - Poor. 25 out of 599 reviews
Rating 2 - Terrible. 24 out of 599 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

nikolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, clean room, close to train station
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel - super clean and new - brilliant front of house team
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Heather M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

David Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
The staff were very friendly & helped make my staff a hassle free affair. The Breakfast was 1st Class, great fresh food & plentiful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

ELIZABETH

Liked: Cleanliness, amenities, property conditions & facilities
Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.
Delicious food
View on Via Firenze
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Vincenzo

Liked: Amenities
Very good stay
Stayed 2 nights in Jun 2025
Verified

8/10 Good

URS BRUNO

Nice, clean room with a comfortable bed. Big bathroom with comfortable showee well equipped with olive oil products.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms and really nice staff.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Mats Arent

Liked: Cleanliness, staff & service, property conditions & facilities
As a diabetic and vegetarian, the selection at breakfast was too limited. We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a superb breakfast. Area where the hotel is located is a bit “rough around the edges”, to say the least.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Stephen

Very nice hotel with pleasant staff would recommend you to stay there
Stayed 1 night in Mar 2025
Verified

8/10 Good

Carol

Liked: Staff & service, amenities, property conditions & facilities
The hotel was comfortable and the breakfast was good.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. The room is good size and so is the bathroom. It’s clean and neat and the people are very nice. The breakfast room was delightful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, and the breakfast excellent
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and breakfast was great nice assortment.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Weekend Stay!

Lovely weekend stay! Very easy to get to from the main train station, clean and comfortable room, really good value for money!
Stayed 2 nights in Feb 2025
Verified

8/10 Good

philomena

Liked: Cleanliness, amenities, property conditions & facilities
Room spotless. Reception very helpful
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location. Clean modern comfortable. Great breakfast nice pool area
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay :)
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pleasant welcoming staff and great breakfast. The only thing that would have made it perfect was to have tea/coffee making facilities in our room.
Stayed 4 nights in Mar 2025
Verified

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS
Stayed 3 nights in Mar 2026