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Palazzo Firenze

4.0 star property
VIP Access

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Photo gallery for Palazzo Firenze

Terrace/patio
Terrace/patio
Terrace/patio
Front of property
Classic Double Room | Minibar, in-room safe, soundproofing, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
16 Via Firenze, Naples, NA, 80134
  • Place, Piazza Giuseppe Garibaldi
    ‪3 min walk‬
  • Place, Spaccanapoli
    ‪7 min walk‬
  • Place, Port of Naples
    ‪3 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Minibar, in-room safe, soundproofing, free WiFi

Single Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, soundproofing, free WiFi

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, soundproofing, free WiFi

Quadruple Room

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Superior Double Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, soundproofing, free WiFi

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Twin Room

9.2 out of 10
Wonderful
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

Separate bathtub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property
UNA Hotels Napoli
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,004 reviews
The price is CHF 116
includes taxes & fees
11 Jan - 12 Jan
UNA Hotels Napoli

About this property

Palazzo Firenze

Hotel with free breakfast, 8-minute walk to Spaccanapoli
This smoke-free hotel features a restaurant, a bar/lounge and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a seasonal outdoor pool, concierge services and dry cleaning.
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with digital channels.

Bathrooms include a separate bath and shower, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
The free breakfast at Palazzo Firenze gets high marks from our customers. During your stay, you're just a quick walk from Spaccanapoli. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Palazzo Firenze
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the breakfast
  • 8 minutes by foot from Spaccanapoli and a 3-minute drive from Naples National Archaeological Museum
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A seasonal outdoor pool, a terrace, and multilingual staff are also featured at Palazzo Firenze.

This 4-star Naples hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Palazzo Firenze – This restaurant specialises in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 30 per day (4921 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049C2WYLNFBCC

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 01 June and close on 30 September.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Palazzo Firenze Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 530 reviews
Rating 8 - Good. 170 out of 530 reviews
Rating 6 - Okay. 44 out of 530 reviews
Rating 4 - Poor. 19 out of 530 reviews
Rating 2 - Terrible. 20 out of 530 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Örjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Semester

Bra med frukt och tillräcklig med pålägg. Saknade doch nättre bröd och små yoghurt burkar.
Stayed 7 nights in Sep 2025

4/10 Poor

Natalie

Travelled with group
Disliked: Staff & service

Bad Hotel Bad Neighborhood

Receptionist was very unfriendly and rude. Wanted to hold our passports which we did not agree to do. Sinks didn't drain well and shower would start randomly dripping. Mold in the shower. Rooftop bar didn't smell good and bartenders acted like they were doing us a favor to serve us. Pool was not clean. Wouldn't stay there again even for 1 night.
Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a superb breakfast. Area where the hotel is located is a bit “rough around the edges”, to say the least.
Stayed 1 night in Oct 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a two night stay.

Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and comfortable stay close to station

Beds were comfortable Good air conditioning Well located for access to Napoli centrale train station and the metro A few reviews said the location was sketchy but we felt all of Naples was a bit like that! We were 2 young female travellers and felt safe here (although we’re always back before dark) Breakfast was basic but ok, could do with a few more choices but was good enough Service friendly and welcoming, would stay again if we returned to Naples
Stayed 4 nights in Sep 2025

8/10 Good

julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to rate this hotel - first what we liked: the hotel itself is compact & fine. The rooms are a good size, good quality, and cleaning was excellent every day. The breakfast was good - only the breakfast staff could have been a little more welcoming. Reception & door staff were very friendly. We didn’t like: The stairs around the lift need to be vacuum cleaned - we walked up to the roof bar and the first impression wasn’t great. I have no idea if our room was upgraded as it wasn’t mentioned at reception (?) and we weren’t offered or reminded that we qualified for free drinks as part of the Expedia package. I queried it when we checked out and was told I could have requested it at the bar - I’d forgotten as we’d booked a number of hotels and it would have been good to have been reminded at check in. Finally - not much the hotel can do about this but the location wasn’t great - dirty streets (unfortunately a lot of Napoli suffers from this problem) but also it’s not in a touristic area and on the wrong side of the city for the majority of attractions. The nearest amenity would be the station which is a 10min walk.
Stayed 3 nights in Sep 2025

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Darrel

Stayed 3 nights in Sep 2025

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
There is not much to say
Stayed 3 nights in Aug 2025

10/10 Excellent

Andranik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, breakfast is good, staff are nice. Forgot reminding the hotel that remote control need to be replaced. But outside hotel is not nice. I think that could be the issue for some. I will not stay there with family.
Stayed 4 nights in Aug 2025

2/10 Terrible

Aaron

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Karim

Stayed 1 night in Aug 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 3 nights in Aug 2025

6/10 Okay

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but not a great area, especially at night. Room was clean and comfortable, communal areas all good. Only blight was the incredibly rude bar man at the pool bar when getting an expensive gin and tonic. Don’t bother going to that bar!
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Emily

Travelled with family
Liked: Staff & service
Staff were friendly and room was pretty clean. The rooftop pool and lounge area were nice. WiFi was spotty and AC was intermittent. Noise from the street was loud and constant. Breakfast was okay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Norinn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place with great staff. Nice room size and very clean. Breakfast was very good and stable. 5-7 min walking distance of the central train station and Metro. 15-20 min by bus from the airport. Very convenient. About 15 min walk from touristic areas... The area is very so so unfortunately. Would not recommend to elders (+60-yr old). But overall, it's still safe if you don't attract attention like anywhere else in Napoli :)
Stayed 9 nights in Jul 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Great hospitality, clean room, really nice balcony. Roof top bar was also great. Price was also great. Would recommend for anyone traveling to Rome.
Stayed 2 nights in May 2025

8/10 Good

Roger, Young Harris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel, with a nice small pool area on the rooftop. The rooms, including the bathroom, had ample space. The staff was helpful and professional. The air conditioning was not working as effectively as expected, although the outside temperature was very hot. Our traveling companions were completely without air conditioning the first night, however it was fixed the 2nd night.
Stayed 2 nights in Jun 2025

4/10 Poor

fernando

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place has a lot of homeless, unsafe to walk at night.
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient location. Clean modern comfortable. Great breakfast nice pool area
Stayed 3 nights in Jun 2025

10/10 Excellent

Vincenzo

Travelled with group
Liked: Amenities
Very good stay
Stayed 2 nights in Jun 2025

2/10 Terrible

Tayo

Disliked: Staff & service, property conditions & facilities, room comfort
Couldn’t sleep over multiple nights thanks to noise from the busy street. Bed was also smaller than advertised
Stayed 2 nights in Jun 2025

8/10 Good

Maxwell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The actual hotel was very nice, the staff was very nice, the breakfast was decent if it’s included in your rate, I wouldn’t pay extra for it. What was annoying was having to turn in your room key (and the room safe key) when you leave the hotel, so you have to wait in line coming and going every time. The room safe was teeny tiny about a 6” cube, so couldn’t fit in our ipads or anything of that size. Finally, the area is not great. Homeless sleeping nearby, immigrants selling what looks like flea market items nightly. One night when we were coming home from Toledo we asked a military officer about the metro, which was shut down for some reason. He told us that we should take the bus and not go on foot. We wondered if it was because it was too far or not safe. There was only one night where my wife felt unsafe walking in the neighborhood but we were usually back before 10 pm.
Stayed 8 nights in May 2025