Hotel is clean. Bed is comfortable. Full mini kitchen. Large, clean bathroom and shower. Sofa was meh but its nashville so you won't be sitting around much. Would stay again
Great location, close to Broadway, but yet just far enough away to have a little peace and quiet. Thereâs a grocery store a couple blocks away, which made it easier to be able to get the necessities. Very nice clean place to stay.
We enjoyed our stay⊠The location was fantastic and it was appointed very nicely! It made our Nashville visit a great success⊠We literally walked everywhere we wanted to go
Fairly worn out room. Safe was not working and labeled as our of order, drier was not working and labeled as out of order. The soda bed was wired shut (I assume also out of order) and the wire was exposed and cut my partners leg open when she sat down
Was fairly clean with the exception of a mouldy shower curtain that was unpleasant.
Wouldn't go back
I was disappointed in my experience with Black Swan. While the facilities were nice and clean, I did not like the hidden fees associated to the booking. $160 fee as a âfacilities feeâ (billed right at check out and before you arrive) seems like a way to lure you into booking the trip with a deceptively low daily rate advertised and then they make their extra money on the back end. Why not include the fee in your daily rate??
I was also promised amenities that were not present in the room (such as the in room safe). This might be a miscommunication between Expedia and Black Swan, but I called and spoke to someone at Expedia before booking and they assured me I would have a safe. This wasnât the case at all and I was left with carrying around my valuables through my whole trip. The room also has a washer and dryer onsite, none of which worked. They labeled the AC, the safe, the washer/dryer all with âout of serviceâ labelsâŠ
There is also no one onsite. This is one of those companies that rents rooms and then rents to you at a daily rate. There is a customer support phone number, but no one onsite to talk to or resolve issues. You basically have to communicate with someone via text messages about any questions or concerns, and they respond during normal business hours. This is fine but good to know it isn't like a traditional hotel.
All in all, I would have never booked with this facility had I known about the fees and non-functional systems onsite and other nuances.
Needed to contact host response immediate. Everything as expected. No surprises. Parking excellent. Weâd definitely visit again and will recommend to others.
This is a condo hotel so there's no front desk. It does create some problems, but not insurmountable. The one thing I disliked is the door does not lock behind you. You have to re-enter the code which I think is a safety issue.