This property was a nightmare from the moment we pulled up into the driveway. The pin pad did not work, and our car was sticking out of the driveway. When we entered the house, we were shocked at the three extremely steep staircases consisting of 18 stairs each that were required to occupy the unit. Immediately notified Nashville rentals that we are unable to get into the garage and approximately four hours later somebody showed up. We then attempted to warm up dinner in the microwave, which was inoperable. I immediately notified Nashville rentals regarding that, and they requested the error code which was provided. Maintenance allegedly came in the next day and claimed it was fixed. Tried to use it again and it did not work and Nashville rentals required videos of the issue in order to send someone else which we provided . The next day, it still did not work and no replies to our videos so we requested a new microwave. Later that afternoon, an extremely heavy counter microwave was left at our doorstep. We were unable to carry it upstairs, which I notified Nashville rentals and nobody came to bring it up to the kitchen for us. The worst part of the stay however was a loud tapping, clicking noise coming from the ceiling every seven or eight minutes. Not a good nights sleep for five nights and nothing was done to rectify the matter.We were never offered to move to a different property. Location undesirable, was approached twice by panhandler’s during daily walks.