Never even stayed there. Property had note to give notice if we would check in after 11. I called to try to notify them. The phone tree was only worried about new reservations. Finally got in touch with someoneâ not on site. He pretended his phone was breaking up. When I got frustrated, he told me that he was AI and couldnât assist. Someone called me after I got hotels.com involved. She was on-site and the nicest person ever, but I was done by that point. Asked for a refund- wasnât granted by hotels.com- even though my reservation came through to hotel as one room when I had confirmation that I booked two. I was done with this place for sure. Iâm about done with hotels.com. Itâs always something.
This hotel is located just west of downtown Lebanon and right off I40. The hotel is clean and well maintained both outside and inside. Very friendly staff! The only negative thing I can say about this hotel (and quite a few other brands as well) is that after Covid it seems like they couldnât care less about offering a decent healthy breakfast.
Loved staying at the event hotel where the rooms surround the event. It was quiet and comfortable. The restaurant could use some improvement, but overall we were very happy.
The room seemed clean. There was plenty of towels and paper goods. The bed wasnât as comfortable as we would have liked. But it was ok. The staff was friendly. It was a good stay for two nights.