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The Capitol Hotel Downtown, an Ascend Collection Hotel

3.0 star property

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Photo gallery for The Capitol Hotel Downtown, an Ascend Collection Hotel

Exterior
Property amenity
Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

View in a map
711 Union Street, Nashville, TN, 37219
  • Place, Tennessee State Capitol
    ‪3 min walk‬
  • Place, Ryman Auditorium
    ‪8 min walk‬
  • Place, Bridgestone Arena
    ‪8 min walk‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(96 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(88 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(9 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking (Upgrade)

Room, 1 King Bed, Non Smoking (Upgrade) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking (Upgrade)

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Nashville Downtown - Broadway by IHG
  • Pool
  • Breakfast included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 2,066 reviews
The price is CHF 97
includes taxes & fees
25 Dec - 26 Dec
Holiday Inn Express Nashville Downtown - Broadway by IHG

About this property

The Capitol Hotel Downtown, an Ascend Collection Hotel

Hotel with free breakfast, 9-minute walk to Bridgestone Arena
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free self-service breakfast and free WiFi in public areas are also provided. Other amenities include a snack bar/deli, valet parking and coffee/tea in a common area.
The Capitol Hotel Downtown, an Ascend Collection Hotel offers 128 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Nashville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Children aged under 16 years old are not allowed in the fitness facility without adult supervision.

The free breakfast at The Capitol Hotel Downtown, an Ascend Collection Hotel gets high marks from our customers. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a gym.
  • Free self-service breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 4-minute walk from Tennessee State Capitol and 9 minutes on foot from Ryman Auditorium
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and limo/town car service. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Capitol Hotel Downtown, an Ascend Collection Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Nashville hotel.

Guests are served a free self-service breakfast daily from 6:00 AM to 11:00 AM.
Craft Bar and Bistro – This lobby lounge serves dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Secured, covered valet parking on site (USD 30.93 per day)
  • Limited on-site parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craft Bar and Bistro

Things to do

  • Evening entertainment
  • Games
  • Gym
  • Karaoke
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30.93 per day
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Convention Center Hotel Downtown
Best Western Downtown Convention Center
Best Western Downtown Hotel Nashville
Capitol Hotel Nashville
Capitol Nashville
The Capitol Hotel an Ascend Hotel Collection Member
The Capitol Hotel Downtown, Ascend Hotel Collection Hotel
The Capitol Hotel Downtown, Ascend Hotel Collection Nashville

Reviews

The Capitol Hotel Downtown, an Ascend Collection Hotel Reviews

7.4

Good

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 384 out of 1175 reviews
Rating 8 - Good. 346 out of 1175 reviews
Rating 6 - Okay. 244 out of 1175 reviews
Rating 4 - Poor. 107 out of 1175 reviews
Rating 2 - Terrible. 94 out of 1175 reviews

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Angela

Travelled with family
Disliked: Amenities
Their location is pretty decent to Broadway. If you are looking to save money on sleeping arrangements, this is it! We felt safe there and the valet staff was great. The bathroom door was a bit inconvenient and out of the ordinary. That was the biggest drawback for me. It was like a barn style door that slid closed, however it never was sealed off so anyone in the room could hear you using the bathroom. So if you plan on sharing a room keep that in mind.
Stayed 4 nights in Aug 2025

10/10 Excellent

Judi

Liked: Room comfort

Good location

This property is a bit tired. Good location for hitting the honkytonks on Broadway and near the Ryman. Be aware that its a bit of an uphill slog to walk back to the hotel from Broadway
Stayed 4 nights in Sep 2025

10/10 Excellent

Moneil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

I thought I had booked this room and didn't. So I booked while on the property and it was truly a great stay and I will plan on staying here everytime I visit Nashville.
Stayed 4 nights in Aug 2025

8/10 Good

Claudia V

Stayed 3 nights in Aug 2025

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was very friendly and helpful. Loved that the parking was on site and reasonable.
Stayed 2 nights in Aug 2025

8/10 Good

Noah

Liked: Cleanliness
The air conditioning was really good. Breakfast was okay could have been a lot better or at least more options.
Stayed 2 nights in Aug 2025

6/10 Okay

Angela

Travelled with family
Disliked: Property conditions & facilities
I read reviews before booking.. but thought people were exaggerating.. THEY WERE NOT. We will not stay here again. Pay the extra for a better hotel if your staying more than two nights.. we learned our lesson. Side note: Location is good, breakfast is good.
Stayed 3 nights in Aug 2025

4/10 Poor

Gabriela

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness
Does not look as advertised in photos. It’s basically a motel with roaches all over the outdoor hallways. I wouldn’t stay here again. Close walk to Broadway tho so that was convenient
Stayed 3 nights in Aug 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to my daughter on Church St
Stayed 3 nights in Aug 2025

4/10 Poor

Scotty

Stayed 2 nights in Aug 2025

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!! Walking distance to Broadway and many, many dining choices! Breakfast was great!
Stayed 2 nights in Aug 2025

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Need a non pork meat for breakfast and white pepper gravy.
Stayed 2 nights in Aug 2025

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly. It was clean however didnt like the fact that you had to pay for valet parking and the elevators were outside.
Stayed 1 night in Aug 2025

10/10 Excellent

Kandice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous. Emma in the bar was great! She help us with directions and advised to places to eat.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

A gamble -great staff but bad experiences too

Mixed reviews.The staff is great & made up for bad experiences. The hotel is more of a motel, with guests taking an elevator in the garage to their rooms though there is one in the lobby, -maintenance only. Upstairs all doors open to an OUTDOOR hallway. If your room is above the garage, expect noise! Rooms are nice at 1st glance but shabby upon inspection, see photos. My room got humid & I think often -see the rust on the lamp. They did something when asked & that fixed the problem. The floors were dirty. Noticed my feet in the shower, so wore socks, you can see how dirty they got. Breakfast is excellent. The employees were the best of the experience. The PM woman tending bar & front desk was great, so was the woman at the front desk in the day, they made me feel very welcome. Leaving it got bad. The young woman was great, offered to stow my bag since my plane was later. I came back for it & asked if could change into jeans ready in my backpack for my flight & she said the restroom. I locked the door & as I was changing, a man diid not knock & used a key to get in, knocking over my suitcase & blocked his way. He yelled and told me to get out it was a public restroom. I explained. He yelled more. I asked who he was. The owner. I said I had a good experience until then & would give a review. He said he would respond back I was acting like a 6 yr old. He yelled at the clerk as I left not to not let guests change there for my show. May be the owner, but I was a paying guest.
Room gets humid. Everything felt damp and probably happens often since the lamp was rusted.
Looks nice at first glance but up close, shabby. This is the quality that went into it, not great. Lights and outlets didn’t work. Banged up here and there.
Floors were filthy. I noticed my feet in the shower and wore socks in the room all the time after. This how dirty they got. Large bug under the fridge but looked like a grasshopper or cricket. At night Outdoor halls had cockroaches though.
Stayed 3 nights in Aug 2025

8/10 Good

Rebecca

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Pam

Disliked: Staff & service
We didn’t realize that your room is more of a motel than hotel. It has an entrance from directly outside rather than inside the ‘hotel’. It was clean and offered a great breakfast.
Stayed 1 night in Aug 2025

6/10 Okay

Alaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a refurbished hotel that is a motel- opens to the outside. I’m not sure if that was clear when we booked it. Our room opened to the inner courtyard which was better then the street, but not sure if the price matches that.
Stayed 3 nights in Aug 2025

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

lukas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost is right on, close to bars and restaurants and safe feeling
Stayed 1 night in Aug 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to downtown Nashville
Stayed 1 night in Aug 2025