See all properties

Hotel Big Sur

3.0 star property

Choose dates to view prices

Photo gallery for Hotel Big Sur

Stylish building with a large window and gated entrance, set amidst a paved outdoor space.
Enjoy breathtaking views of the surrounding mountains and water from this cozy retreat, featuring a comfortable bed and a warm throw blanket.
Enjoy communal dining or meetings in this spacious room with a high ceiling, geometric-patterned walls, and a large window.
Staircase leads to an upper level with a window.
Corridors feature white walls, black frames, and exposed beams.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000
  • Costanera
    ‪3 min walk‬
  • Puerto Natales Casino
    ‪8 min walk‬
  • Plaza de Armas
    ‪9 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | 1 bedroom, free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Single Bed and 1 Large Single Bed

Similar properties

Step up to a welcoming entrance with a beautifully lit interior and a serene outdoor space.

Pristine Patagonia Hotel

  • Breakfast included
  • Free WiFi
  • Soundproof rooms
4.7 out of 5, Exceptional, (55)
The price is CHF 69
for 1 room
25 Jul - 26 Jul
Pristine Patagonia Hotel

About this property

Hotel Big Sur

Hotel in Natales with free breakfast and 24-hour front desk
Along with coffee/tea in a common area, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and a free manager's reception are also provided.
Hotel Big Sur offers 30 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Bathrooms include a shower. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Hotel Big Sur. During your stay, you're just a quick walk from Última Esperanza Fjord. Features include free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Amenities include a lift and coffee/tea in a common area
  • Steps from Última Esperanza Fjord and 3 minutes on foot from Costanera
Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Hotel Big Sur also features coffee/tea in common area and a lift.

This 3-star Natales hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • Coffee and tea in common areas
  • Free daily manager's reception

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Hotel Big Sur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 122 reviews
Rating 8 - Good. 36 out of 122 reviews
Rating 6 - Okay. 13 out of 122 reviews
Rating 4 - Poor. 2 out of 122 reviews
Rating 2 - Terrible. 5 out of 122 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Stayed 1 night in Mar 2025

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close by the water, shopping and dining.
Stayed 1 night in Mar 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.
Stayed 3 nights in Mar 2025

10/10 Excellent

FRANCISCO XAVIER TORRES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Feb 2025

10/10 Excellent

Levent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Tyler

Stayed 1 night in Feb 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff and service.

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!
Stayed 1 night in Feb 2025

8/10 Good

orit

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Linus, Chicago

Stayed 1 night in Feb 2025

6/10 Okay

Katherine

Stayed 1 night in Jan 2025

10/10 Excellent

Muralikrishna, Rancho Cordova

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
Stayed 1 night in Jan 2025

10/10 Excellent

joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
Stayed 5 nights in Jan 2025

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great value for money with breakfast included
Stayed 1 night in Jan 2025

8/10 Good

Shy

Stayed 1 night in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
Stayed 1 night in Jan 2025

10/10 Excellent

Diomel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Stayed 1 night in Jan 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

YINGNAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

clare

Stayed 1 night in Dec 2024

6/10 Okay

Diane

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and clean
Stayed 1 night in Nov 2024

8/10 Good

Luis, Amarillo

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2024