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Hotel Casa Verde

2.5 star property

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Photo gallery for Hotel Casa Verde

A restaurant with wooden tables and chairs, large windows, and hanging pendant lights.
A bedroom with two beds, a window with a view, a radiator, and a small table with a cup and saucer.
Premium bedding, laptop workspace, blackout curtains, soundproofing
Exterior
A living room with a dark wooden coffee table, a sofa with purple cushions, a tall vase, and a framed map on the wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Room service

Explore the area

View in a map
Gabriel Silva (Camino 1), Huerto 146 A1, Natales, Magallanes, 6160000
  • Place, Mirador Cerro Dorotea
    ‪7 min drive‬
  • Place, Costanera
    ‪8 min drive‬
  • Place, Cueva del Milodon
    ‪9 min drive‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪14 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Premium bedding, laptop workspace, blackout curtains, soundproofing

Superior Double or Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Superior Triple Room

A bedroom with two beds, a window with a view, a radiator, and a small table with a cup and saucer.

Superior Triple Room

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

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About this property

Hotel Casa Verde

Along with a restaurant, this hotel has a bar/lounge and a microwave in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a fridge in a common area, tour/ticket assistance and a garden.
Hotel Casa Verde offers 14 accommodations with complimentary bottles of water and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Casa Verde, you'll be close to Cueva del Milodon. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include multilingual staff, TV in a common area and a shared microwave
  • On-site recreation includes bicycles to rent and hiking/biking trails
  • 6 minutes by car from Cueva del Milodon
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Casa Verde. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Puerto Natales hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.
Hotel Casa Verde has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Ecotours
  • Hiking/biking trails
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Heating (climate-controlled)
  • Laptop workspace
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 11:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Verde

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 8000 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 10:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 76897318-0

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Verde Hotel
Hotel Casa Verde Natales
Hotel Casa Verde Hotel Natales

Hotel Casa Verde Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 26 reviews
Rating 8 - Good. 2 out of 26 reviews
Rating 6 - Okay. 1 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 2 out of 26 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Carey

Liked: Cleanliness, amenities, property conditions & facilities
Lee and his wife were wonderful hosts! The hotel was very clean and tidy!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay. Room very comfortable and clean. Mr Lee and wife were very helpful
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing. The hosts treated us like family. The owner even sat with me for hours and helped me plan the best Patagonia trip.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were extremely nice. We arrived not having an itinerary and they told us exactly what to do, which turned out to be perfect. We had a great stay in Patagonia thanks to them!
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This family owned property is clean, comfortable and quiet. The care of clients and service provided by the owners is excellent.
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fantastic stay. The accomodations are clean and tidy, the water and heating are excellent, everything is taken care in a very thoughtful manner. Good breakfast and great options of korean dishes for the other meals. 10/10 would recommend to anyone staying in Puerto Natales.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was greeted by owner/manager. He showed us to our room and was very informative of the area and facilities. Gave us area advice before our arrival that was helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Chen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and helpful staff. Host gave me all the helpful tips to explore the Torres Del Paine national park. Good breakfast. It is away from the town center but just a few minutes car ride, so not a big problem.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lee and his wife made our stay here incredible. They were so kind and gave excellent recommendations for shops and restaurants in town. They made the entire process smooth including the airport to hotel transfer, check in, helping coordinate taxis for us, gave advice for our hiking in Torres del Paine and provided wonderful breakfast and amenities. They truly gave us peace of mind on our trip that we were going to be taken care of! HIGHLY RECOMMEND!!
Verified

10/10 Excellent

Beny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left the hosteria pioneros a day early because of the horrible conditions there. We found this very nice hotel and excellent staff. Casa verde is a place I will recommend wholeheartedly.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One is our best stays ever.

This establishment is amazing. New, clean, quiet. The service is great. The owner gave us excellent personal service. He spent time giving us personal detailed advice about Torres park and all its locations. The breakfast was awesome. The room was spacious and the bed huge. Thank you Mr Lee.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Dakshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are so kind and helpful. Lee booked cabs for us, took care of our dinners and helped us with all kinds of questions. The food they offer is korean and it's delicious.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Five stars across the board from all of us. Me(52f) my husband (52m) our 2 sons (29m) and (20m). The proprietor and his wife. Weee fantastic and incredibly helpful. Her food was wonderful. Loved it all!!
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Chong

Disliked: Staff & service, amenities
Disappointed and Dissatisfied My experience at Hotel Casa Verde was far from satisfactory. From the moment I arrived, I encountered multiple issues that made my stay uncomfortable and frustrating.First, the check-in process was unprofessional. I arrived around 10 PM, having previously informed the owner via text. However, instead of a warm welcome, I was met with irritation. Despite explaining that I had been hiking in Patagonia (O-Trekking) and didn’t have access to messages, the owner dismissed my explanation and made it clear that my arrival had disrupted his and his wife’s schedule. His attitude was unprofessional, and he offered little assistance.The hotel imposed excessive restrictions. The doors were supposedly locked at all times, and breakfast hours were extremely limited due to staff shortages. The most absurd rule was regarding towel usage—guests were expected not to stain them (e.g., no dirt or lipstick). The owner even complained that his wife couldn’t remove stains and had to use a laundry service, implying it was an inconvenience. When I offered to cover the laundry cost, I later discovered that another guest, not his wife, had actually taken the towels to a local laundry. Throughout my stay, the owner frequently complained about previous guests, describing them as a burden on his business. This negativity only added to the uncomfortable atmosphere. Given the price I paid, I expected far better service and professionalism. I would not recommend this hotel!
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Verified traveller

Liked: Property conditions & facilities

Hôtel sur estimé . 4/10

Séjour transit entre ferry et randonnées. Hôtel choisi pour faire le Torre del Paine le dimanche. Mais en dehors de la ville, 7-8kms, accessible par une piste , difficile pour préparer randonnée. Les gérants ( un couple ) ne parlent pas l’espagnol ( dommage au Chili) mal l’anglais. Nous arrivons à 19h en taxi. Nous comprenons que notre randonnée sera compromise !! Nous faisons les papiers réglons 185€ ( un peu plus que prévu. ) mais très très cher pour un 3*! Pas Pas de restauration possible, seulement un bouillon ! Nous ne sommes pas courageux pour repartir . Seulement une tisane ! Dialogue difficile. Dans la chambre choisie Ils ont poussé le grand lit et collé un petit lit !! Ce qui est dommage , quand je l’ai appelé avant , vers 18h40, il ne m’a pas précisé de dîner en ville ! C’est seulement quand des randonneurs sont rentrés vers 22h30 que j’ai vu qu’il y avait une pièce « picnic ». Pour le petit déjeuner, c’est très correct . Cela vaut 60€ la nuit pas plus . 20€/personne.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Maurício E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi excelente!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar para descansar y relajarse

Un lugar muy tranquilo y cómodo. Nos atendieron muy bien, muy cordiales y simpáticos sus dueños. El desayuno es muy rico y siempre nos ofrecían huevos fritos. Volvería feliz a este lugar nuevamente.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

BYOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조식 계란후라이 두개

깔끔한 시설과 사장님의 친절한 설명 아침 계란후라이 두개 머문 기간 동안 감동이었습니다
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

BYOUNGJUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
트레킹하는 저에게 사장님의 친절한 설명에 감동이었습니다. 다음에 또 오겠습니다
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me dio cuarto y me cobraron llegue y el manager dek hitel cireano no habla español no me dii xuarto y me cobraron me corrieron. De mala mabera y no esta en la cuydad esta en zona rural y ers de casy madrugada con muy mal clima
Verified

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuimos atendidos amablemente por los propios dueños. Siempre muy atentos y dispuestos a que pasáramos una grata estadía en Natales
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

byoung kun

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

DIEGO MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My way

Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

DIEGO MARIO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

marcia lobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024