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Puma House - Hostel

2.0 star property

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Photo gallery for Puma House - Hostel

Exterior
Sextuple Mix Room | Room amenity
Breakfast area
Exterior
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
Miraflores 742, Natales, Magallanes y la Antartica chilena, 6160854
  • Plaza de Armas
    ‪11 min walk‬
  • Puerto Natales Casino
    ‪15 min walk‬
  • Costanera
    ‪2 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪11 min drive‬

Room options

View all photos for Cuadruple Mix Room

Cuadruple Mix Room | Room amenity

Cuadruple Mix Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 1
  • 2 Single Bunk Beds

View all photos for Sextuple Mix Room

Sextuple Mix Room | Room amenity

Sextuple Mix Room

8.0 out of 10
Very good
(3 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Standard Double Room, 1 Double Bed, Private Bathroom

1 bedroom, free WiFi, bed sheets

Standard Double Room, 1 Double Bed, Private Bathroom

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room, private bathroom

1 bedroom, free WiFi, bed sheets

Standard double room, private bathroom

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Puma House - Hostel

Adults-only hostel in Natales with free parking
Along with tour/ticket assistance, this smoke-free hostel has a garden and a TV in a common area. Free WiFi in public areas and free self parking are also provided.
Puma House - Hostel offers 4 accommodations with a hairdryer. Flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Puma House - Hostel, you're just a quick walk from Lago Nordenskjold. Enjoy features like free WiFi in public areas and free self-parking, plus a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Free self-parking
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • Within a 10-minute walk of Lago Nordenskjold and Última Esperanza Fjord
  • Airport shuttle service available for a fee
As a guest of Puma House - Hostel, you'll find tour/ticket assistance, a garden, and a television in common area. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This Natales hostel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Bicycle rentals
  • TV in common areas

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Shared kitchen access

More

  • Heating

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:00 PM
Minimum check-in age - 12

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 19 per cent for credit card payments
The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 350 per vehicle (return)
  • Credit card charges are subject to a surcharge of 19 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Puma House - Hostel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Puma House Hostel Natales
Puma House Hostel
Puma House Natales
Puma House Puerto Natales
Puma House
Puma House - Hostel Natales
Puma House - Hostel Hostel/Backpacker accommodation
Puma House - Hostel Hostel/Backpacker accommodation Natales

Puma House - Hostel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 23 out of 30 reviews
Rating 8 - Good. 6 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great place to stay, clean, good location and organised tours for us. Thanks
Stayed 4 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

El hostel es perfecto por donde sea que se lo mira. La limpieza es excelente, la cocina es amplia, cómoda, tiene todos los utensilios. El baño cuenta con secador de cabello y las duchas tienen espacio para vestirse. La ubicación es ideal porque está cerca de la terminal de buses. En el hostel cuidan todos los detalles, hasta la decoración es muy bonita. También, cuentan con el servicio de alquiler de equipamiento y asesoran muy bien a los pasajeros en relación con las excursiones y los trekking. La atención es de maravillas. Hospedarse aquí es la mejor elección!!!
Stayed 6 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hostel!

I had a great time at Puma House. Juan, the owner, is a great host and gave lots of good advice for Torres del Paine. The place is clean, well-equipped, and in a good location. I highly recommend!
Stayed 4 nights in Dec 2023

10/10 Excellent

Chloe

Liked: Amenities, property conditions & facilities
I would highly recommend this for your stay. It felt like I was a part of the community as soon as my stay began. The workers are super helpful and friendly. Beds were comfortable and rooms were clean! :)
Stayed 4 nights in Oct 2023

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay - a must if you are in natales

We loved it here!!! Such an amazing time - the place is great and the host is lovely, even if he took a second to understand my accent - we would recommend anyone to go!
Stayed 6 nights in May 2023

10/10 Excellent

Tom

Liked: Staff & service, property conditions & facilities
Juan and Héctor are the best hosts!! I can’t recommend Puma House high enough. The friendly atmosphere they create rubs off on the guests. Such and enjoyable time besides a good nights sleep. You will not be disappointed!! Stay with them!!
Stayed 4 nights in Feb 2023

6/10 Okay

Robert

Stayed 2 nights in Jan 2023

10/10 Excellent

Venus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. They keep the rooms and bathrooms clean at least once a day. They have fully functional kitchen. They also have lockers with the bed units for storage. I kept my luggage safely for 5 nights. And stayed there for 2 additional nights with full comfort.
Stayed 6 nights in Nov 2022

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness
I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .
Stayed 1 night in Mar 2019

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Good stay
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm and cosy with comfy beds

Great hostel, staff were really friendly. It was also lovely and warm to come back to after being in the cold weather. Beds were comfy.
Stayed 2 nights in Jun 2018

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hostel in Puerto Natales

Juan and Andrés were extremely helpful setting up tours and making recommendations. They are authentic and genuinely want their guests to have a memorable trip. The hostel is cozy, clean and really comfortable.
Stayed 4 nights in May 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and great information.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ngan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich habe mich so wohl gefühlt im puma House. Es war wirklich sehr heimelig und eine tolle Atmosphäre, um meine Tage nach dem W Trek zu verbringen.
Stayed 2 nights in Feb 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2024

8/10 Good

GLEISON JULIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência muito boa. Hostal bem localizado - perto de tudo, atendimento cordial, ambientes limpos, cama confortável e cozinha bem equipada. Café e chá disponível o tempo todo. Recomendo!
Stayed 2 nights in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is very clean and the dormitories are spacious and confortable, I highly recommand!
Stayed 2 nights in Feb 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juan (and his lovely family) is a marvellous host, very kind and always ready to help you. The atmosphere of his guest house is very easy, it’s a pleasure to come back “home” after a day out for excursions in the nice little town and in the whole wonderful area. The little sitting room is very cosy and the kitchen well equipped. Thank you so much Juan, we had a wonderful time!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Gláucio

Stayed 7 nights in Feb 2023

10/10 Excellent

Camila Cirita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, además de los dueños muy simpáticos y
Stayed 3 nights in Feb 2022