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Castle Hotel

3.0 star property

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Photo gallery for Castle Hotel

Front of property
Lounge
Reception
Classic Triple Room | 1 bedroom, premium bedding, individually decorated
Indoor wedding

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

View in a map
The Parade, Neath, Wales, SA11 1RB
  • Place, Aberdulais Falls
    ‪3 min drive‬
  • Place, Swansea Marina
    ‪16 min drive‬
  • Place, Swansea Beach
    ‪17 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

1 bedroom, premium bedding, individually decorated

Classic Twin Room, 2 Single Beds

7.8 out of 10
Good
(11 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Double Room

1 bedroom, premium bedding, individually decorated

Classic Double Room

7.6 out of 10
Good
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room

Classic Triple Room | 1 bedroom, premium bedding, individually decorated

Classic Triple Room

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 1 Double Bed and 2 Single Beds

View all photos for Luxury Suite, 1 King Bed, Private Bathroom

Luxury Suite, 1 King Bed, Private Bathroom | 1 bedroom, premium bedding, individually decorated

Luxury Suite, 1 King Bed, Private Bathroom

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

1 bedroom, premium bedding, individually decorated

Single Room

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

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About this property

Castle Hotel

Hotel in Neath with free breakfast and 24-hour front desk
A bar/lounge, a coffee shop/cafe and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, a 24-hour front desk and wedding services are on-site.
Castle Hotel offers 30 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Satellite televisions are provided.

This Neath hotel provides complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Castle Hotel. During your stay, you're just a quick walk from Gwyn Hall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Amenities include 3 meeting rooms, multilingual staff and a lift
  • Steps from Gwyn Hall and 7 minutes on foot from Victoria Gardens
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Castle Hotel. Limited free parking is available on a first-come, first-served basis.

This 3-star Neath hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 7:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 22-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel Neath
Castle Neath
Castle Hotel Hotel
Castle Hotel Neath
Castle Hotel Hotel Neath

Reviews

Castle Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 161 out of 391 reviews
Rating 8 - Good. 129 out of 391 reviews
Rating 6 - Okay. 61 out of 391 reviews
Rating 4 - Poor. 23 out of 391 reviews
Rating 2 - Terrible. 17 out of 391 reviews

Reviews

6/10 Okay

Melia

Travelled with partner
Liked: Cleanliness, staff & service
Would probably come back because it's in a convenient location and staff were friendly and helpful
Stayed 1 night in Jun 2025

4/10 Poor

Lewis

Travelled with family and small children
Disliked: Cleanliness
Staff where amazing and helofuk However the cleanliness of the room was in a poor state, as there where clear sign of dog hairs on the carpet. Mould on the shower glass, stains on the bedframe. And melted chocolate on the towel that was folded on my bed when we first arrived
Stayed 1 night in Jun 2025

4/10 Poor

Jeffrey

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

First impression of lobby, bar and common areas was good. Rooms were horrible, dirty, carpets disgusting, toilet dirty, cob webs, shower door didn’t close, bed was old and lumpy, shower water too hot and hard to adjust. Need to update locks on door, using keys and hard to lock. They did have nice towels and bedding was clean. These comments were regarding rooms 20 and 22. I don’t understand reviews on this sight being good.
Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Very nice
Stayed 3 nights in May 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Bedding clean, bathroom clean but in need of renovation - dated. OK for contractors. Lobby & Reception in good condition, staff helpful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Stuart

Stayed 2 nights in May 2025

2/10 Terrible

Sian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Unable to sleep due to noise from surrounding bars /clubs Unable to hear tv in room due to noise even with windows shut. No parking available. Wifi not working. Tv remote faulty. No chef so no evening meal. Very noisy outside and hotel unable to offer any remedy that night. Did not stay full duration due to lack of sleep. Unsuitable especially for a child if you expect to be able to sleep at a reasonable hour. Very unhappy. Staff were considerate and apologetic though.
Stayed 2 nights in May 2025

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Talfan

Stayed 1 night in May 2025

10/10 Excellent

Alex

Stayed 1 night in May 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely short stay at this hotel room facilities good very comfortable bed neath botanical gardens are lovely food was very good at the hotel not overpriced staff very friendly nothing to mutch trouble for them I would recommend the castle hotel to anyone
Stayed 2 nights in Apr 2025

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort

Good night out in Neath

Staff great , room vey clean but bathroom was very dated and needed regrouting.
Stayed 1 night in Apr 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not great but maybe good for Neath.

A bit tired and in need of some repairs and modernisation. Room was opposite two very loud pubs with music till early hours. Fights and shouting echoed through the streets into the night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Nicola

Travelled with family
Disliked: Cleanliness, amenities
Bed really uncomfortable, felt rock hard and could feel the springs!
Stayed 1 night in Apr 2025

8/10 Good

Graham

Stayed 1 night in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice as always

A nice stay as always. Although only 4 stars this time as breakfast limited, No cooked food and not really made up for by ‘continental’ option. This is probably only temporary though as they have no Chef. Although they seem to be actively trying to recruit to be fair,
Stayed 2 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Les

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
All good, room 5 , could possibly do with some black out blinds , as the light from the street lights came thru, asides from that all good.( in fairness I spoke to reception and they made a note so all good)
Stayed 1 night in Mar 2025

10/10 Excellent

Dave

Stayed 1 night in Mar 2025

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant, comfortable and conveniently located

I've stayed at the Castle Hotel several times and it's always a pleasant experience. The staff are friendly and attentive, the rooms are comfortable and well-stocked, and the location is very convenient for the train station, the town centre and Neath Castle. Always my first choice of hotel when I'm visiting Neath.
Stayed 3 nights in Feb 2025

6/10 Okay

Philip

Liked: Cleanliness, room comfort
It was really disaapointing they did not offer a cooked breakfast. This has always been out go to place. However on this basis we wont be staying again. They kept sayimg to people "it did say on the website".not great customer service. As continental they only offered chesse, ham and a boiled egg (cold from the day before) !!
Stayed 2 nights in Feb 2025

8/10 Good

yasser

Stayed 4 nights in Feb 2025

6/10 Okay

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place , well presented Only negative very cold no heating in room or corridor, outside temperature 3⁰
Stayed 1 night in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025