My whole entire family stayed at this hotel this past weekend. Gonna be honest spent way too much on the hotel room we had for this kind of treatment and the state of everything.
The air conditioner didnât work at all. The staff was terrible rude and had horrendous attitude towards everyone.
The room was far from being worth the money I paid. The beds were terrible, lumpy, and old.
Not to mention the hot-tub didnât work and jets were broken.
Now, I was willing to let it pass and not make a review because I rarely stay in this area. Until my motherâs card was getting blown up by charges stating that there were cigarettes in the room that my 80 year old grandparents with multiple health issues were staying in. They donât smoke, that is not a costumer issue, that is a housekeeping issue. They were trying to pull hundreds of dollars from my momâs card.
While trying to discuss how impossible this would be the hotel staff hung up on her.
So now Iâm home from my trip, I check my own bank statements, and they charged our card too. I have young kids so we made quite a mess but we ALWAYS pick up after ourselves. I am a mother of three kids and they are all under 4, kids are messy, even if weâd ask to clean it hotel staff has maids to clean the rooms for that specific reason. Nothing was broken. We left our trash in one spot so it was easy access. We left the towels all in one area, there were crumbs on the floor and tiny fingerprints on the mirror. That was it. Donât stay here.
