This was supposed to be a fun weekend meeting a friend who I hadnât seen in 35 years. It was a very cold weekend in New Orleans, and we arrived in the afternoon and went out to explore the city. We spent the entire afternoon and evening enjoying the sites and returned and found that there was no heat in the house. Instead of being able to spend time together, we ended up huddled in our rooms, trying to stay warm. The management company remotely âresetâ the thermostat but it did not fix the problem. We also found that there was no water pressure in one of the bathrooms, making showering impossible. We found three small space heaters in the home so ended up in each of the bedrooms trying to stay warm all night. The next morning was absolutely miserable as the house was freezing, and six people had to share one bathroom. They had promised to send a technician to fix the heat, but did not fix the heat. Later that afternoon they sent an offer to have us moved to a different home, but we were already out and rather than waste of the time having to go back, repack, and find a new home, we declined the offer. They did not fix the heat and have offered little in terms of any service recovery. They did not fix the water pressure in the bathroom. This was supposed to have been a fun weekend, but turned into a nightmare; we paid a significant amount for two nights in an unlivable, terrible environment. Absolutely will not rent this property or rent from this company in the future.