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Maison St Charles

3.0 star property

Choose dates to view prices

Photo gallery for Maison St Charles

Exterior
Exterior
Reception
Lunch and dinner served, seafood
Property grounds

Popular amenities

  • Room service
  • Breakfast available
  • Parking available

Explore the area

Map
1319 Saint Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪6 min walk‬
  • Ernest N. Morial Convention Center
    ‪13 min walk‬
  • Port of New Orleans
    ‪19 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms

  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Whirlpool)

Suite (Whirlpool) | 1 bedroom, in-room safe, desk, laptop workspace

Suite (Whirlpool)

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mobility Accessible

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Mobility Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.4 out of 10
Very good
(6 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(30 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

8.8 out of 10
Excellent
(14 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.0 out of 10
Good
(17 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | 1 bedroom, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 3
  • 1 King Bed

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About this property

Maison St Charles

Hotel with an outdoor pool, a quick walk to National World War II Museum
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, Access to hot tub and self parking.
Maison St Charles offers 130 air-conditioned accommodations with a safe and free newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the great public transport around Maison St Charles. During your stay, you're just a quick walk from National World War II Museum. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at Mr. Eds Seafood, a seafood restaurant that serves seafood
  • To-go breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to public transport
  • 6 minutes by foot from National World War II Museum and a 2-minute drive from Ernest N. Morial Convention Center
  • Pets welcome for a fee
Maison St Charles offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Maison St Charles. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star New Orleans hotel.

For a fee, guests can enjoy to-go breakfast on weekdays from 8:00 AM to 10:00 AM and at the weekend from 9:00 AM to 10:00 AM.
Mr. Eds Seafood – This seafood restaurant specialises in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 25 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Breakfast to-go available for a fee 8:00 AM to 10:00 AM on weekdays and 9:00 AM to 10:00 AM on weekends; USD 14.99 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. Eds Seafood

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Lift (130 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from May 26 2025 to June 30 2025 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 14.99 per person
  • Secured self-parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 10 AM to 10 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Maison St Charles Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 113 out of 191 reviews
Rating 8 - Good. 38 out of 191 reviews
Rating 6 - Okay. 15 out of 191 reviews
Rating 4 - Poor. 10 out of 191 reviews
Rating 2 - Terrible. 15 out of 191 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful nice area. New Orleans is always a fun time.
Stayed 3 nights in Mar 2025

10/10 Excellent

dick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome peacefulness. World class breakfast. Need Bible in rooms.
Stayed 1 night in Apr 2025

2/10 Terrible

Nawal

Disliked: Cleanliness, amenities, property conditions & facilities
Room was not serviced the next day of stay and the front desk staff were not super attentive.
Stayed 2 nights in Mar 2025

10/10 Excellent

Cordelia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably one of my favorite places I’ve ever stayed at. I’m so grateful for the security and for all of the cleaning people. The courtyards were beautiful, and the staff was super friendly. Highly recommend.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dzondria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Taza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greatness

Terrific , discreet, excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Beverly, New Orleans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable, enjoyed my stay!
Stayed 7 nights in Apr 2025

10/10 Excellent

Fressence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would definitely come back!
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing staying here.
Stayed 1 night in Apr 2025

6/10 Okay

David, Memphis

Disliked: Staff & service
Overall, the hotel was good. However, the staff was quite rude at times and I had several incidents that inconvenienced me. After checking in, I saw that I was given the wrong room type. I informed the staff and I was told that I had to keep that room because they didn’t have any queen bed rooms left. They called me 15 mins later and was asked if I still wanted to switch rooms. After walking to the front lobby to get new keys, I walked to the new room only to discover that it was the wrong room type again. I called the front and they sent someone to my room with keys for a 3rd room. The 3rd room was the correct room type. My iron was removed from my room and when I called to inform the staff, I was rushed off the phone and didn’t get an apology. I had to wait 20 mins to get a new iron which inconvenienced me even more.
Stayed 3 nights in Apr 2025

6/10 Okay

Felix

Liked: Staff & service, property conditions & facilities, room comfort

To the ownership/management…

1-bathroom floors were not cleaned—I was there five nights. 2-I had to ask the office for towels or soap on several days. 3-The water does not go to the shower head completely when pulling the lever. Half of the water stays below. 4-I think the showers should have grab-bars installed—especially for us older folks. This could become a liability issue with the hotel. 5-The television remote was not working properly or maybe the hotel doesn’t provide the “guide” on the remote or any other feature on it-except volume and going from channel to channel a click at a time are the only two things working! THIS WAS THE THIRD TIME I STAYED AT MAISON EVER SINCE PRYTANIA PARK HOTEL CLOSED WHERE I STAYED FOR FIFTEEN YEARS. I’m a frequent visitor to New Orleans—at least three or four times per year. I would like to continue staying at MAISON ST. Charles. I like the area and as I mentioned I stayed at Prytania Park for many years. Clearing up the above problems would certainly keep me returning. Feel free to communicate with me to let me know how you might be responding to the above problems. I would be interested in finding out. Have a good evening and I look forward to hearing from you…
Stayed 5 nights in Apr 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Good location, dirty hotel room.

The hotel is average, as expected. The staff was mostly very friendly. The hotel room was dirty. The floors were not cleaned from the last visitor and were never even swept the entire stay. The towels were not replaced once. The shower was not cleaned once. They took the soap from the counter but did not replace. I had to go ask for toilet paper at 10:30pm because no additional toilet paper was replaced the entire stay - and the staff seemed put out by this request. It was clear that the staff came in, made the bed, and left.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cat

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was super friendly and accommodating and the hotel itself has a feel of NOLA with all the comfort of the name brand chains I usually stay at.
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Been coming here for years. Always a pleasure. Beautiful grounds and great location
Stayed 3 nights in Apr 2025

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
I had high hopes from going through the raying system but my room's door had cracks in it; the AC unit was hidden under a desk; the room looked like it had recently been renonvated but not well; and it was not as clean as I hoped.
Stayed 2 nights in Apr 2025

10/10 Excellent

Myrna

Stayed 1 night in Apr 2025

8/10 Good

morgan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely compound of different style rooms and buildings, great outdoor space to visit. Small pool, pet friendly, did not try breakfast buffet was restaurant in level. Not used to gaving to pay extra for parking. Wished there was comfortable inside gathering space for when it rained. Staff was great and very friendly.
Stayed 4 nights in Apr 2025

6/10 Okay

Jennifer

Stayed 2 nights in Apr 2025

8/10 Good

christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the cable car and felt comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

Stayed 1 night in Mar 2025

8/10 Good

Dahlia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent for experiencing New Orleans. Trolley, Hop on Hop off near, excellent restaurant attached, front desk staff is always friendly and helpful, coffee is usually available and tour pickup at the door. All positives.
Stayed 6 nights in Apr 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service
Cozy chateau style buildings overlooking courtyards. Gated parking excellent. Staff excellent. The rooms were clean and the beds seemed brand new! Location was within walking distance to Poydras and magazine for great shopping
Stayed 2 nights in Apr 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Sara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Frustrated with Cleaning

The gym was discusting, no idea the last time it had been cleaned. No available wipes to clean equipment after usage. Very dusty room, layer of dust on top of Kleenex box. Not sure if walls in bathroom have ever been cleaned. The staff is what saves this place = so kind.
Stayed 1 night in Apr 2025