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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Reception
Street view
Bar (on property)
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Place, Times Square
    ‪16 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, Multiple Beds, City View

  • City view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 463 out of 1015 reviews
Rating 8 - Good. 237 out of 1015 reviews
Rating 6 - Okay. 149 out of 1015 reviews
Rating 4 - Poor. 96 out of 1015 reviews
Rating 2 - Terrible. 70 out of 1015 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is brilliant! The lobby has everything you need, which is great because there is no coffee in the room. The staff was wonderful and the room was spacious. I’ll be back!
Stayed 2 nights in Jul 2025

6/10 Okay

Oya

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was in very poor condition needs a renovation
Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly & great location!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Jenny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Looks nice smells funky: priced accordingly.

The room looked as described unfortunately the room and especially the bedding smelled musty / moldy (IMO a frequent problem with NYC hotels). The window looked out onto an unkempt roof area of another building and the side of two other empty / run down buildings. Its an inexpensive choice for that part of town (realtively speaking) so I wondered what was the "catch" and now we both know.
Stayed 1 night in Jul 2025

8/10 Good

Janice Lynn

Liked: Cleanliness, staff & service, amenities
Fun decor, very masculine vibe. Smells like leather, very dark in lobby. Good location. Bed comfortable but base a bit futon like. I liked that there was a gym and bagel shop on site. Clean and I enjoyed pigeon visitors at window!
Stayed 4 nights in Jul 2025

4/10 Poor

Rory, old greenwich

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One elevator broken and the other elevator incredibly slow. Rooms need an upgrade. Bathrooms are terrible with a shower that floods due to an outdated/poorly designed curtain rail. Should be glass doors! Rooms are tardy and dark. Poor window coverage from morning light.
Stayed 1 night in Jul 2025

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent - had a few issues with the room but the staff were amazing and got me into the correct room in the end.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kirill

Stayed 2 nights in Jul 2025

6/10 Okay

fan

Liked: Cleanliness
Average condition.
Stayed 2 nights in Jun 2025

10/10 Excellent

Romina

Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2025

8/10 Good

Koren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Federico

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2025

6/10 Okay

Krisho

Coming to the ace for over 10 years. This was by far the most disappointing visit. A lot has changed over the years I guess.
Stayed 2 nights in Jul 2025

4/10 Poor

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn't like how noisy the air conditioning was as it made it difficult to fall asleep (even with earplugs). Also the TV was not functioning. The staff however were all very welcoming and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

David

Stayed 4 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Large room. A bit bare bones. No chairs in room - only place to sit was on bed. Tiny and I Mean TINY bathroom. WiFi bad. Full size fridge. Not enough surfaces- no luggage stands. Solid bldg. quiet.
Stayed 2 nights in Jun 2025

8/10 Good

Caden

Liked: Cleanliness, staff & service, amenities
pretty nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and rooms are quite spacious!
Stayed 2 nights in Jun 2025