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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Designer toiletries, hair dryer, bathrobes, towels
Serves breakfast and brunch
Serves breakfast and brunch
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(44 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

7.8 out of 10
Good
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(16 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Bistro 29 – This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Libera – On-site bar. Open daily.
The Lobby – This lobby lounge serves breakfast, brunch and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 29
  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 495 out of 1039 reviews
Rating 8 - Good. 235 out of 1039 reviews
Rating 6 - Okay. 148 out of 1039 reviews
Rating 4 - Poor. 90 out of 1039 reviews
Rating 2 - Terrible. 71 out of 1039 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Monica, Bethesda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not included. But there were some places to get breakfast. We tried and liked the Black seed bagels but it was closed on Christmas.
Stayed 3 nights in Dec 2025

10/10 Excellent

Grant

Stayed 4 nights in Dec 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Dec 2025

10/10 Excellent

steven a

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, clean rooms and lobby. Front desk staff were very helpful and accommodating when asked to store our bags until our flight.
Stayed 1 night in Dec 2025

8/10 Good

Eric

Stayed 3 nights in Dec 2025

10/10 Excellent

Marilyn, Beverly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy, and for us, a routine check-in.
Stayed 1 night in Dec 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

10/10 Excellent

Tammie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous.
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Fantastic hotel. Great staff, excellent location, beautifully clean and well designed rooms.
Stayed 3 nights in Dec 2025

6/10 Okay

Aditi

Stayed 2 nights in Dec 2025

8/10 Good

Marina

Travelled with family
Liked: Cleanliness, staff & service
It was a pretty good stay. Beautiful lobby and great staff. However, they put us up in the attic. Had to take 2 elevators to the attic. The second elevator was a bit scary. We were never sure we were going to make it. Funny smell in the hallways, and barely any windows in the room. Also, at 3 am, someone was trying to get into our room. I am sure it was just a mistake, but being stuck all the way up on the 14th floor with no easy access to the lobby, it was a little unsettling for 3 females staying in one room. But all in all, a good stay. I would stay there again. I did notice I was charged $2 for a Highgate Charitable Foundation, which i never agreed to. Not making a stink about it because it is only $2, but if that is charged on everyone's account, that's a lot of money to be made to a Foundation I know nothing about. Or to the hotel, if there is no such foundation. Kind of weird.
Stayed 1 night in Dec 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
What stood out: Ample room size, generous bathroom size, cleanliness, great vibe in the lobby, early morning coffee available in off lobby shop, helpful employees on duty....it was all perfect for this mom with her three 30-something daughters!
Stayed 1 night in Dec 2025

10/10 Excellent

Elita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Second time staying there. Love the hotel, location and staff!
Stayed 1 night in Dec 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2025

10/10 Excellent

Kerim

Stayed 1 night in Nov 2025

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, cool atmosphere, helpful staff, clean rooms
Stayed 1 night in Dec 2025

10/10 Excellent

Logan

Stayed 1 night in Nov 2025

10/10 Excellent

juyoung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, cool atmoshere, overall the stay was very nice.
Stayed 1 night in Dec 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Robert B

Stayed 1 night in Dec 2025

8/10 Good

Stephan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room service staff and excellent location for NYC activities.
Stayed 3 nights in Dec 2025

4/10 Poor

Dennis

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We had a great stay at the Ace Hotel New York. There was a mixup with our Expedia reservation that had been canceled, but when we arrived the front desk was able to reinstate it right away. They let us know it’s always better to book directly with the hotel next time, which we definitely will. Frankie and Nelson (I think those were their names) at the front desk were so nice and welcoming. The building is a little dated, but it’s decorated in a fun and tasteful way that adds to the charm. We’d happily stay here again because the staff made everything feel easy and comfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

Nita

Stayed 1 night in Dec 2025

4/10 Poor

Samuel

Business traveller
Liked: Cleanliness
Staff at the front desk was lacking bellman were cool
Stayed 2 nights in Dec 2025

2/10 Terrible

Abigail

Stayed 1 night in Dec 2025