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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Exterior
Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
City view
Lobby sitting area
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Room service
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

View in a map
339 W 39th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.2 out of 10
Very good
(19 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

9.0 out of 10
Wonderful
(54 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

9.0 out of 10
Wonderful
(74 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

8.0 out of 10
Very good
(25 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

8.8 out of 10
Excellent
(42 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

8.8 out of 10
Excellent
(133 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness centre, 7-minute walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 85 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 32 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.0 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Reviews

Candlewood Suites New York City-Times Square by IHG Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 841 out of 1626 reviews
Rating 8 - Good. 474 out of 1626 reviews
Rating 6 - Okay. 183 out of 1626 reviews
Rating 4 - Poor. 57 out of 1626 reviews
Rating 2 - Terrible. 71 out of 1626 reviews

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Best location
Stayed 6 nights in Aug 2025

10/10 Excellent

Brigid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Fabulous spot for all our sightseeing We were on top the floor 29.. which helped with the noice levels of sirens. Staff all friendly and helpful. Very happy with stay and its cleanliness.
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a wonderful stay at this hotel. It was convenient and very easy to get around the city. The location was perfect, clean, the staff was incredibly helpful and overall, I would highly recommend this hotel to anyone looking for something just a little bit off the beaten path, but still convenient to everything else.
Stayed 4 nights in Aug 2025

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Rachel

Stayed 5 nights in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The room was a good size and included a refrigerator freezer and other appliances.
Stayed 3 nights in Sep 2025

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
All in all property was very nice and quiet. Staff was great. The only complaint we really had was not knowing the time of day that housekeeping would show up for the first few mornings we left to go see the sites came back in the afternoon and the room would be clean Towards the end of our six nights stay we went out in the morning to return to the room, not being cleaned only to have housekeeping knock at the end of the day while we were taking a nap having consistent schedule would have helped us schedule our day accordingly
Stayed 6 nights in Aug 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and always asking what they can help with. Walking distance from everything in the Times Square area
Stayed 5 nights in Aug 2025

10/10 Excellent

Feleke

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views and services. Can’t ask for more. We enjoyed our stay very much.
Stayed 6 nights in Aug 2025

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM
Stayed 4 nights in Aug 2025

10/10 Excellent

Jason

Stayed 7 nights in Aug 2025

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

JoAna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Don, Essex

Stayed 2 nights in Aug 2025

10/10 Excellent

F. Nicholas

Stayed 9 nights in May 2025

2/10 Terrible

Isabel

Disliked: Cleanliness, amenities, property conditions & facilities
We checked in for a two night stay and ended up leaving early. They shoved us into the back room on the first floor. One of three rooms behind the desk and the lobby and it was so loud. The window in the room looked into a supply room had people banging around at all hours of the night. The microwave was missing, fridge was practically unusable, the door was shaky and didn’t latch well. It was so unsafe. The shower barely worked. Worst of all we found a cockroach in our room. We checked out early but they still charged us for any random fee they could. “Recreation fee”, etc. I never leave reviews. But this was the worst experience we’ve had. I am glad they at least refunded us for the night we didn’t stay there but didn’t return any taxes or fees. It unfortunately ruined our trip. If I were to do it again, I would spend a bit more money for something way nicer. Even though we thought we did spend a lot. Almost 1,000 for two nights is insane.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jair

Stayed 2 nights in May 2025

10/10 Excellent

Edgar

Stayed 1 night in Aug 2025

6/10 Okay

Natalie

Travelled with partner
Liked: Cleanliness
I've stayed in so many Hilton properties multiple times you'd think I'd have racked enough points for at least a free night's stay but to no avail. Hilton makes all these excuses that I didn't book thru them therefore point accumulation does not count. what a bunch of BS. No free breakfast like the other hotels we stayed in.
Stayed 3 nights in Aug 2025

2/10 Terrible

Troy

Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close the hotel was to many popular sightseeing areas. The staff was very nice and the room was spacious and spotless. Overall, I had a wonderful stay and would consider staying here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Munish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute Gem!

This property is absolute value for money. The place is excellently located and the staff and personnel make the stay extra special. I had a great stay and can’t wait to come back in my next visit.
Stayed 4 nights in Aug 2025

6/10 Okay

Maryam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air condition was bad no cold air in the room and there was a leakage of water
Stayed 3 nights in Aug 2025