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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Front of property
Property entrance
Lobby sitting area
1 bedroom, hypo-allergenic bedding, down duvets, in-room safe
Property entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, Rockefeller Center
    ‪5 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | 1 bedroom, hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(125 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(123 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(9 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Air conditioning
3.7 out of 5, Good, 4,908 reviews
The price is CHF 214
includes taxes & fees
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About this property

Citadines Connect Fifth Avenue New York

Hotel with a 24-hour business centre, a quick walk to 5th Avenue
A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Reviews

Citadines Connect Fifth Avenue New York Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 751 out of 1640 reviews
Rating 8 - Good. 428 out of 1640 reviews
Rating 6 - Okay. 240 out of 1640 reviews
Rating 4 - Poor. 99 out of 1640 reviews
Rating 2 - Terrible. 122 out of 1640 reviews

Reviews

8/10 Good

Lori

Stayed 2 nights in Jun 2025

6/10 Okay

Gabriela.

Travelled with group
Location is great , rooms are smaller than in Europe. Breakfast is by the door each morning. Nothing special at all. I wouldn’t go back to this place again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Juan

Stayed 2 nights in Jun 2025

8/10 Good

luigi

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Hannah

Liked: Room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Felipe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Tiny!!!!

Location was great, rooms were clean but the size was extremely tiny!! I felt claustrophobic and view of a building wall didn’t help!
Stayed 1 night in Jun 2025

2/10 Terrible

Martyne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful!!!

After filling out lots of booking details online, as requested, the check-in was slow and tedious. Even though we asked for a room in a higher floor, we were given a mezzanine room, one floor above the lobby. What was terrible about it is that it's a working floor, with the hotel laundry and maid carts banging around at all times of day, and more banging at night when laundry is happening. Also, maids would congregate in front of our door and chat loudly to overcome the ambient noise. Worst room we've ever gotten in our travels, which are extensive. It should not even be rented out to paying guests.
Stayed 2 nights in May 2025

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

6/10 Okay

Anasuya, Furlong

Rooms were smaller than pictures.
Stayed 2 nights in Jun 2025

4/10 Poor

Danmei

Stayed 1 night in Jun 2025

8/10 Good

Clarence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Shamice

Travelled with family and small children
Very nice place, but nothing in the unit as a refrigerator or microwave. The charge was just to much. But a beautiful hotel
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Rooms are efficient if small. Issues with our room not quite being ready. Room was small but clean.
Stayed 1 night in Jun 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service

Great location but highly priced for condition

Great location, the room was a bit dated and poorly mantained (specially the bathroom) Air conditionig really noisy. Just 3 towels for 4 people. The water in the shower kept coming on and going off every 1 or 2 minutes. The beds really comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Jasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Ilene, Valley Glen

Travelled with family
Liked: Cleanliness
The location was perfect for us. It’s close to theatres and shopping; plenty of great restaurants, dine in and grab and go, if you just walk a block or two left and right of the hotel. It the rooms are small, our air conditioner do noise we couldn’t sleep and service I.e. housekeeping was sub-par. For a quick in an out of NY it’s instant. For any longer term, I’d keep looking.
Stayed 2 nights in Jun 2025

8/10 Good

Razak

Travelled with partner
Liked: Amenities
Very central hotel just off 5th Avenue. Some small gripes: the room lacked light (just one wall and one small table lamp) and the in-room safe battery was low so many tries needed to unlock the safe.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joncarlos

Stayed 1 night in May 2025

10/10 Excellent

Sepideh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The employees are really helpful. Our room was very clean and nice. Great amenities. Great location.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jackie

Liked: Property conditions & facilities
Great location
Stayed 4 nights in Jun 2025

10/10 Excellent

Julie, Summerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel on upper east side near Radio City and theatres
Stayed 2 nights in Jun 2025

8/10 Good

Laheera

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was wonderful except for the breakfast They Could use more thought into it
Stayed 2 nights in Jun 2025

10/10 Excellent

Audrey

Stayed 2 nights in Jun 2025

10/10 Excellent

Marielys

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Loved our time. Hotel was beautiful and clean. The staff was so kind and friendly. Would definitely stay again.
Stayed 2 nights in Jun 2025