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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Reception
Property entrance
Property entrance
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪44 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | Hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(144 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(145 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Accessible Premier King Room

  • Sleeps 2

Similar properties

Exterior
Sheraton New York Times Square Hotel
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  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
3.7 out of 5, Good, 7,774 reviews
The price is CHF 158
includes taxes & fees
25 May - 26 May
Sheraton New York Times Square Hotel

About this property

Citadines Connect Fifth Avenue New York

A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the proximity to shopping and the location
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 34.43 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 901 out of 1914 reviews
Rating 8 - Good. 465 out of 1914 reviews
Rating 6 - Okay. 286 out of 1914 reviews
Rating 4 - Poor. 114 out of 1914 reviews
Rating 2 - Terrible. 148 out of 1914 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Margrit

Business traveller
Disliked: Cleanliness, amenities
Pros The room was quiet and clean. The shower had pressure and was really hot. Cons I was given the wrong room at check in and had to switch rooms later. The provided “breakfast” is essentially a croissant, cheese string and a banana. No thanks. The AC didn’t work properly - leaving the room hot even though the heater was turned off. The staff “cleaned” my room but they didn’t make my bed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Emerich

Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Room clean, staff professional, complimentary coffee is a nice touch
Stayed 1 night in Jan 2026

10/10 Excellent

Valentin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very clean. Staff are very friendly. Heaters are working fine in winter. Thank you very much!
Stayed 2 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Quaint. Clean
Stayed 1 night in Jan 2026

10/10 Excellent

Darin

Stayed 2 nights in Jan 2026

8/10 Good

Benjamin

Stayed 1 night in Jan 2026

10/10 Excellent

Timothy

Stayed 1 night in Jan 2026

10/10 Excellent

Jade

Stayed 3 nights in Jan 2026

10/10 Excellent

Alexandria

Liked: Property conditions & facilities
We had booked two rooms. Stay was good for a quick trip, but did have to wait an hour for clean towels to be delivered as well as one of the keys not working upon first arrival (and it took about an hour to get assistance). One of the rooms was not fully ready - no towels/toiletries, but staff was super friendly!
Stayed 2 nights in Jan 2026

10/10 Excellent

Paola

Stayed 6 nights in Jan 2026

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so amazing and very accommodating and the room was exceptionally clean and the location is close to everything the you need.
Stayed 1 night in Jan 2026

8/10 Good

Chansitha

Stayed 1 night in Jan 2026

10/10 Excellent

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Dec 2025

10/10 Excellent

Etienne

Stayed 2 nights in Jan 2026

6/10 Okay

Juan

Stayed 3 nights in Jan 2026

6/10 Okay

Catherine

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2026

2/10 Terrible

Anand

Stayed 3 nights in Dec 2025

6/10 Okay

Janessa, chicopee

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were clean with basic decor. No amenities. I requested more towels and did not receive. Staff were kind.
Stayed 1 night in Jan 2026

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 1 night in Jan 2026

4/10 Poor

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
Price gouging on everything. Want to charge $150 for every check in. $150 for late check out. $150 for high floor room. Force you to check in early online and then you still have to wait in line at check in counter. App for taking selfie sucked. Major hassle to give them money for an undersized room for 1 night. I mistakenly went to the wrong room on the floor and my room key (electronic) opened the room next to me as well as mine. More concerning, the door latch was broken out of the wall. Would not recommend
Stayed 1 night in Oct 2025

4/10 Poor

Mohamed Ali, Jeddah

Travelled with family
Disliked: Staff & service
Poor breakfast, TV not working
Stayed 3 nights in Jan 2026

8/10 Good

Marian

Travelled with group
Liked: Amenities, property conditions & facilities
Small room but good for one night.
Stayed 1 night in Jan 2026

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was located in a great area just outside of the bustling times square. we did not request for a city view and our window faced towards another building that got barely any sunlight, highly recommended to book city view. staff was friendly and hotel lobby was nice and bright. we were there for two nights and had just what we needed to shower and sleep comfortably. most likely will rebook again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Vivien

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room , great amenities ! Staff were polite , professional & kind Lobby was clean & well-decorated
Stayed 3 nights in Jan 2026