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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Lobby lounge
Bar (on property)
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Radio City Music Hall
    ‪5 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
CIVILIAN Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,825 reviews
The price is CHF 136
includes taxes & fees
18 Jan - 19 Jan
CIVILIAN Hotel

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1476 out of 1951 reviews
Rating 8 - Good. 330 out of 1951 reviews
Rating 6 - Okay. 83 out of 1951 reviews
Rating 4 - Poor. 37 out of 1951 reviews
Rating 2 - Terrible. 25 out of 1951 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very technologically advanced which is awesome. Everyone was so friendly and kind to every request. The front desk staff was extremely helpful with food recommendations and with directions. Overall we had an amazing stay for our first time in New York Cityand would highly recommend this hotel to friends and family. I would also choose this chain of hotels in other cities just based off my experience from this location.
Stayed 5 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms comfortable, staff friendly, clean and efficient. The inly problem was our room iPad stopped working and it took a long time to get it fixed. It was glitching and annoying. Other than that great location & would stay again!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Perfect location
Stayed 3 nights in Sep 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times before, and it’s always been great. But this trip had a few issues. First, one of the elevators was down, which left only two working elevators. Waits got so long on several occasions that I just ended up using the stairs. The other issue was non-stop loud bass from a stereo. I couldn’t tell if it was coming from a room next-door, or from the hotel's night club… but it was loud and annoying. Overall, though, I didn’t spend much time in the room… so it didn’t really impact my overall trip.
Stayed 3 nights in Sep 2025

10/10 Excellent

Joseph

Stayed 5 nights in Sep 2025

2/10 Terrible

Claudie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The elevators weren’t working. Day one I was on the 17th floor and the elevator wasn’t working properly so I had to use the stairs to the 16th floor and get on the elevator from there. I asked for a new room and it was granted. Got moved to the 18th floor. The next day myself and a group of other guests had use the stairs because the elevators weren’t working properly from the 18th floor. I have stayed at CitizenM in DC and I loved it. I will never stay at the property again. The staff was amazing.
Stayed 2 nights in Sep 2025

10/10 Excellent

Keonda Jamonaca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at CitizenM exceeded expectations. The room was thoughtfully designed, with a modern layout and an exceptionally comfortable bed. The staff provided outstanding service and added a personal touch by surprising us with a cake and card to celebrate our 15th anniversary. The hotel’s location was ideal, just steps away from Times Square, making it convenient to explore the city. A truly memorable experience from start to finish.
Stayed 3 nights in Sep 2025

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - expect a little late night noise on the weekends as you’re close to Times Square. Plenty of theaters and restaurants within walking distance.
Stayed 4 nights in Sep 2025

4/10 Poor

Ying

Travelled with family
Disliked: Staff & service
I thought it was self-help facility when I struggled to check in. As soon as a white customer came in, a clerk magically appeared
Stayed 3 nights in Sep 2025

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2025

10/10 Excellent

Catie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Madelaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM was the perfect location. The staff was very friendly. Lobby was awesome and the rooms were clean. I love that everything can be controlled by the ipad. Definitely will be staying there again if I'm visiting New York.
Stayed 6 nights in Sep 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar on top of hotel. All the views, less hectic
Stayed 1 night in Aug 2025

8/10 Good

Joseph

Stayed 6 nights in Sep 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Sep 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kelsey

Liked: Amenities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Carolyn, Ponte Vedra

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean, great rooftop bar
Stayed 1 night in Sep 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. The staff was absolutely wonderful and the breakfast was delicious.
Stayed 3 nights in Sep 2025

8/10 Good

Spencer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean aside from a stain in the shower. The bed is huge and comfortable. App-controlled room is an interesting idea that mostly works well, but the app takes ages to load every time you open it/switch menus. The iPad in each room works a little better. Staff are very friendly & helpful. There is a water dispenser at the bar that you can use for bottles - both still and sparkling. Elevators are bad. It takes forever to arrive, you can hear cars fully passing you. When it does arrive, it's somehow going the wrong direction and you have to ride it up before it'll go down - every single time someone else gets on the elevator, you have the same conversation about the elevators being terrible. One elevator of the three is The rooms are also noisy because there's no sound isolation to the hallway. You can hear slamming doors and a near-constant dragging noise of the elevator.
Stayed 3 nights in Sep 2025

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our main complaint is the room size which I was not aware of before checking in. Room is equivalent to a cruise ship! Super small, king bed pressed up against the window (so whoever sleeps on that side gets no end table or plugs and has to crawl over the other person to get out.) Also if you need to use the restroom in the middle of the night the only switch turns on all the room lights, waking up the other person. But after you’ve crawled over them they’re probably awake anyways!! Good things - super clean, wonderful staff, nice rooftop bar and lobby atrium. Close to Times Square. Walkable to many places.
One bed pushed against window. All rooms the same.
Very small, narrow entrance to bed. Hard to maneuver with two people.
Stayed 2 nights in Sep 2025

10/10 Excellent

Hali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very unique room and features. The staff was helpful and nice. The hotel was clean and so conveniently located for us.
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Very kind and helpful staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Rob

Stayed 4 nights in Sep 2025