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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Property preview
Lobby
Meeting facility
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

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121 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

8.4 out of 10
Very good
(72 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

8.6 out of 10
Excellent
(201 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

7.8 out of 10
Good
(122 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

8.2 out of 10
Very good
(24 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(63 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(92 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business centre, a short walk to 5th Avenue
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The shopping around Hilton Garden Inn New York/Manhattan-Chelsea gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus a snack bar/deli and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults and USD 10 to 25.00 for children
  • Covered self-parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1319 out of 3092 reviews
Rating 8 - Good. 942 out of 3092 reviews
Rating 6 - Okay. 489 out of 3092 reviews
Rating 4 - Poor. 193 out of 3092 reviews
Rating 2 - Terrible. 149 out of 3092 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness
Great location near Penn station & subway stations for exploring! Air conditioning was too noisy to sleep with it but clean & comfy room! Tea/coffee machine & microwave (bring your own plates & cutlery if heating food! Staff welcoming and helpful!
Stayed 6 nights in Jun 2025

10/10 Excellent

Friends of H

Stayed 1 night in Jun 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was splendid. The GM made a point to introduce himself and the rest of the staff were patient and pleasant.
Stayed 6 nights in Jun 2025

4/10 Poor

Johnny

Travelled with partner, Travelled with group
Disliked: Cleanliness
It was ok did not like the fact there was blood on my blanket from another guess’s visit. This showed me that the sheets and blanket were not clean or cleaned properly. Ruining my stay there probably won’t go back to this Hilton.
Blood on the blanket.
Stayed 2 nights in Jun 2025

8/10 Good

Samiullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Felicia

Stayed 3 nights in Jun 2025

10/10 Excellent

Lynn, Bradford

Stayed 5 nights in Jun 2025

6/10 Okay

Assiatou

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The stay was overall comfortable, although it was hard to get room service to clean the room. Also one of the elevators was out of service so we had to wait for several minutes (up to 10 mins) to go to our room.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tugay

Liked: Cleanliness, staff & service
Cleanliness
Stayed 18 nights in Jun 2025

4/10 Poor

russell

Liked: Staff & service
Disliked: Property conditions & facilities
This property on has two elevators and one has been out for months per the staff. The second elevator went out while I was staying here and I had to take the stairs 20 floors with luggage. Then my sons birthday event was postpone due to the fact that my MIL COULD NOT WALK DOWN 20 flights of stairs with a bum knee. We had three rooms one on the 10,16,and 20th floor. This was a nightmare. The bellman told me he was trying to hide because this is a regular thing that he is stuck to handle. THE STAFF IS AMAZING! What they are giving to work with is a old building that should have been remolded 15 ago. This should NOT BE A HILTON BRAND HOTEL.. worst I have ever stayed in.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Stayed 3 nights in Jun 2025

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby sofas were stained so bad they weee too disgusting to sit on. The four person capacity hotel room was only stocked with toiletries and towels for two people. The front desk attempted to refuse towels and request we return the following day. The phone kept beeping the entire first night until it had to be unplugged and removed from the room until the battery died. One or both elevators were constantly out of service, causing over half an hour wait to get on the elevator on most occasions. There is no service elevator so most elevators were filled with maids carts or trash carts. The water was turned off for half a day and then when turned back on it proceeded to run brown water for a while and also filled the toilet tank with sediment, making it unusable and unable to refill. I was charged an early check in fee even though I didn’t receive room keys until after 4pm. The bathroom ceiling was peeling paint and the tub was peeling in spots as well. The floor tile grout was disgusting as it is brown in most places where it should be white. The location is great but the hotel is severely out of date and mishandled.
Stayed 4 nights in Jun 2025

10/10 Excellent

Syed, Eden Prairie

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff were helpful this hotel was one of the worst Hilton’s I have stayed at. The rooms are in severe need of updating. While we were there only one elevator was working. Thankfully I was on the 4th floor and was able to use the stairs. We requested towels, clean pillow case and paper cups but only received part of what we requested. I stayed in this area because of the location and the proximity to restaurants and other attractions but I won’t be staying at this hotel again. When I checked out I was told a receipt would be emailed to me and have yet to receive it. I tried calling and the voicemail box for the billing dept is full. Not sure how I’ll get my receipt. Overall I’m super disappointed and it definitely impacted our stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Just an average hotel, nothing more, nothing less. The shower knob wasn't working or broken.
Stayed 3 nights in Apr 2025

2/10 Terrible

Varun

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Breakfast though included was extremely limited and sad , first time in my life that u heard that Omelette/ eggs are not included in breakfast …. Rooms are sad and need refurbishing…
Stayed 3 nights in May 2025

2/10 Terrible

Byron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the shower in 2 nd floor , had to move rooms and they put us in the 24 th floor and the only elevator working broken down . Not up to Hilton standards, old and outdated .
Stayed 3 nights in Jun 2025

6/10 Okay

Joshua

Stayed 4 nights in Jun 2025

2/10 Terrible

James

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
NYC is in one of the most horrible heatwaves ever and the hotel has one elevator in operation with the second one only working sporadically. What insanity for Hilton not to close this dump until the necessary repairs are done. But I gather the profits that the make out of this place overrides the safety and security of guests and staff alike. Our ADA room was miserable. Bathroom ceiling was falling down and blackout curtains were taped to keep them up which made them useless. All in all one one of my worst Hilton chain experiences. Stay away from this place for your peace of mind and your safety.
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Unfortunately was only one elevator working to go to your designated floor. Room was a nice size, bed was really firm I personally didn’t like that but to each their own. Bathroom is super small nice but the ceiling could have used a paint job.
Stayed 2 nights in Jun 2025

6/10 Okay

Ani

Liked: Cleanliness
Fine if you are here for a quick trip. Unfortunately, during my stay, they were doing maintenance and I didn’t have running water for 4 hours of the day, then 1 of the elevators broke down. We couldn’t reach the front desk if needed because the phone in the room didn’t work.
Stayed 2 nights in Jun 2025

2/10 Terrible

Yasser Diaz

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was broken since the day that I arrived there was two elevators. One of them was constantly broken some days both of them were broken, and when I complain about it, the front desk person was very rude and said she didn’t want to talk about it and I was never allowed to talk to management when I called you guys. You guys called them and they said that the elevator worked which was a lie I was on the 14th floor I’m a veteran and I have knee problems so that up and down the stairs was an issue. I was never given any other options.
Stayed 4 nights in Jun 2025

6/10 Okay

Makala

Travelled with partner
It was okay, not our favorite but it did the job. Our room was a lot smaller than it looked online, the bathroom was outdated and the toilet was cracked (needing to be replaced).
Stayed 3 nights in Jun 2025