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Hotel 27 by Luxurban

2.5 star property

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Staircase
1 Double Bed Room | Premium bedding, pillow-top beds, desk, laptop workspace
Reception
Premium bedding, pillow-top beds, desk, laptop workspace
Free toiletries, hair dryer, towels, soap

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
62 Madison Avenue, New York, NY, 10016
  • Place, Empire State Building
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪13 min walk‬
  • Place, Times Square
    ‪17 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for 1 Double Bed Deluxe Room

1 Double Bed Deluxe Room | Premium bedding, pillow-top beds, desk, laptop workspace

1 Double Bed Deluxe Room

8.0 out of 10
Very good
(20 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Double Bed Corner Room

1 Double Bed Corner Room | Premium bedding, pillow-top beds, desk, laptop workspace

1 Double Bed Corner Room

8.0 out of 10
Very good
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 1 Double Bed Room

1 Double Bed Room | Premium bedding, pillow-top beds, desk, laptop workspace

1 Double Bed Room

7.0 out of 10
Good
(12 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Beds Room

Premium bedding, pillow-top beds, desk, laptop workspace

2 Double Beds Room

8.0 out of 10
Very good
(4 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds Mobility Accessible Room

Premium bedding, pillow-top beds, desk, laptop workspace

2 Double Beds Mobility Accessible Room

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About this property

Hotel 27 by Luxurban

Art Deco hotel in New York with a 24-hour front desk
This smoke-free hotel features a 24-hour front desk, free wired Internet in public areas and multilingual staff assistance.
Hotel 27 by Luxurban offers 72 accommodations with a hairdryer and an iron/ironing board. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel 27 by Luxurban. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free wired Internet.
  • Free WiFi
  • Services include luggage storage
  • Steps from 5th Avenue and 8 minutes on foot from Empire State Building
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel 27 by Luxurban offers its guests multilingual staff. Public spaces have free wired Internet.

This Art Deco New York hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free wired internet

Parking and transport

  • 24-hour offsite parking (USD 65 per day); discounts available
  • Limited on-site parking

Family friendly

  • In-room microwave
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Built in 1902
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Microwave
  • Refrigerator on request
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 18 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 65 per day (0.6 mi away; open 24 hours)
  • Pet fees vary based on length of stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

The MAve nyc
Hotel 27 by LuxUrban Hotel
Hotel 27 by LuxUrban New York
Hotel 27 by LuxUrban Hotel New York
Hotel 27 by LuxUrban a Baymont by Wyndham

Reviews

Hotel 27 by Luxurban Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 307 out of 891 reviews
Rating 8 - Good. 293 out of 891 reviews
Rating 6 - Okay. 139 out of 891 reviews
Rating 4 - Poor. 72 out of 891 reviews
Rating 2 - Terrible. 80 out of 891 reviews

Reviews

2/10 Terrible

Jonathan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Kunyue

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Joselio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Excellent! Clean and perfect!
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Extremely poor service no phone number to contact hotel or lobby
Stayed 3 nights in Jun 2025

10/10 Excellent

Menard Bryle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in the middle of everything! Front desk are friendly and nice. Loved my stay here. I wish there’s a night lamp but overall it’s great.
Stayed 1 night in Jun 2025

8/10 Good

James Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice inexpensive hotel in midtown

It was a very nice budget hotel in the middle of Manhattan. It is not the Ritz, the room had a bed, a desk, a bathroom, and a small kitchenette (although my sink was not working). I sent a message that I would be very late, and the desk staff made sure to be not on his break until after I arrived. Small issue with signage, the hotel’s sign is small, but the Psychic’s sign is large. Same door. I will stay there again.
Stayed 2 nights in Jun 2025

2/10 Terrible

Mary

I was charged twice for a stay and fought for >3 months to get my money back, and ended up being charged an extra 1k+
Stayed 4 nights in May 2025

8/10 Good

Betsy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but the towels were limited. Only one bath towel, one wash cloth and one hand towel for a reservation of two. No floor towel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robert J.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stag was pleasant , the room was in clean condition , the price was great and we would recommend and stay there again .
Stayed 1 night in Jun 2025

2/10 Terrible

Rita

Stayed 1 night in Jun 2025

6/10 Okay

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I return yearly to this location however this time the tv didn’t work and I was just left to deal with it…..
Stayed 2 nights in Jun 2025

10/10 Excellent

Glenys

Liked: Cleanliness
Excellent location - 24 hour friendly staff - great shower and plenty of hot water fridge
Stayed 5 nights in Jun 2025

2/10 Terrible

Fabiana

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Federico

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place was okay and staff nice, but the bathroom floor was water damaged/ sagging/ falling through with possible mold. Wasn't able to move to another room and we had to spend most of the time out of the room to keep from sneezing. No compensation.
Stayed 6 nights in Jun 2025

6/10 Okay

Dale

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Jun 2025

2/10 Terrible

Fallon

Stayed 3 nights in Feb 2025

2/10 Terrible

Fallon

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Worst Hotel Experience Ever! No Sleep

1-Star Review This was the worst hotel experience I’ve ever had. There was incredibly loud construction right outside my window from midnight to 9am every night, and I couldn’t sleep at all. When I asked to switch rooms, they refused. The cleaning service didn’t restock basic toilet paper, and I ended up having to use facial tissues in the middle of the night because it was too late for me to ask for more. The original 2 rolls in the room were used and 90% finished when I arrived on my first day. The walls were paper thin, and I was constantly disturbed by doors slamming all night long. On top of that, they didn’t accept American Express, which was the only card I had on me. Because of this, the front desk assumed I was leaving and didn’t give me a room key. Their concierge never notified me when my food arrived, and their phone system was down, so I couldn’t reach anyone at the front desk. I even tried calling their 1-800 number and was kept on hold for 20 minutes before being disconnected. There were about 8 holes in the walls from art they took down that they didn’t even patch up. Everything about the stay was frustrating, from the lack of sleep to the poor communication and service. I would never stay here again or recommend it to anyone.
Stayed 3 nights in May 2025

2/10 Terrible

Alfredo

Liked: Amenities
Disliked: Cleanliness
DO NOT COME TO THIS HOTEL. There are so many in the area, and any money you may save by getting a cheaper room in this hole is not worth it. My room was in the ninth floor, and it was incredibly noisy and incredibly cold. I could deal with this, but then on my first night (around 12:30 AM) I found so many bed bugs in my bed. When I complained in the lobby they switched me to another inferior room. The next day I talked to the manager, and he was apathetic at best. He seemed to imply that I could be making what happened to me up, until I showed him the video I took of the bugs and he switched his tone up a bit. I also asked for further compensation, and he sarcastically said “I assume you want money?”, as if I was some sort of opportunist for asking for something for my troubles. He told me that another manager would reach out to me through email, and so I waited. This other manager eventually sent me such a disappointing response, one where he: Implied that there was only one bug Copied the first paragraph of the wikipedia page for mites Seemed to think that they had no control over the fact that there were bugs in my bed Did not offer any extra compensation I sent a reply, and to this day, this person has not written back. The rest of my stay was soured by this event. The cleaning staff was nice, but that’s about all I can say for this hotel. They also charge you per bag you leave at the front desk if you need to go somewhere after checking out, something other hotels
Stayed 5 nights in May 2025

8/10 Good

pedro

Great
Stayed 2 nights in May 2025

8/10 Good

Remi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

2/10 Terrible

Ashutosh, park ridge

Disliked: Cleanliness, amenities, property conditions & facilities
They say the first impression is the last impression. So true about this hotel! Your first impression is formed when you try to find the hotel. It's surprisingly hidden under big, bold signs of 'Psychic Reading' on the door. It didn't bother me much as I thought it's the inside that matters. Things got worse when I saw the room. The college dorms/hostels are more lavishly furnished than this place. It was simply atrocious. To make matters worse, the window air conditioner will make loud noise every minute. Asked for a different room and was told none is available. Asked for the manager and no manager is available. A completely callous attitude towards guests. Had to turn the AC off to be able to sleep at night. When I asked for manager's phone number I was given the general email address of the hotel. In other words, they could care less for you. I generally don't like to write negative reviews. But this experience made me realize that I'd be doing my fellow travelers a disservice if I didn't warn them about the perils of staying at this hotel. Avoid this place like plague!!
Stayed 1 night in May 2025

8/10 Good

Chitliene

Stayed 4 nights in May 2025

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

8/10 Good

Kevin, Nellysford

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025