We stayed at your hotel from December 24 to December 30, and it was our very first trip to New York City. This visit will stay in our hearts forever, largely thanks to our wonderful experience at your hotel.
I would like to especially thank the front desk staff member, Jane. When she found out it was my birthday, she kindly upgraded us to the best room in our category — a beautiful corner room with an amazing view of Lower Manhattan. Her thoughtfulness and warm attitude made our stay truly unforgettable.
Jane was incredibly helpful with every request — always quick, friendly, and solution-oriented. That kind of service is rare and truly appreciated.
Breakfast was included in the stay, and we loved that it was possible to take food to-go — we often enjoyed it in our room. Housekeeping came daily, everything was clean, and the 17th floor was impressively quiet, even in such a busy city.
Overall, this hotel exceeded our expectations. The service, comfort, and hospitality were top-notch. We highly recommend it to anyone visiting New York City!