2/10 Terrible
Rakesh
Business traveller
7 May 2025
Terrible service, clogged bath tub
The stay at Sonder was really terrible. The bath tub was clogged when I got to the Sonder and I immediately informed the front desk as well as the customer service person through the app. The customer service persons on either weren’t helpful at all. The chat person kept apologizing but they kept dropping the conversation and didn’t actually come up with any resolutions.
I had to explain multiple times and then I went to the front desk over 5 times to explain and each time they gave me a new excuse by a new person. The customer service was non existent. There is no way to call the front desk so you have yo go down each time there is an issue as the chat is completely useless. It took them 19 hours to get a plumber to come and fix the bathtub so I could shower. This should have been prioritized but until I really screamed they didn’t take any action.

Rakesh
Stayed 2 nights in May 2025