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Four Points Flex by Sheraton Newcastle

3.0 star property

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Photo gallery for Four Points Flex by Sheraton Newcastle

Lounge
Lounge
Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board
Reception
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
  • Housekeeping

Explore the area

View in a map
15 Westgate Road, Newcastle-upon-Tyne, England, NE11SE
  • Place, Newcastle-upon-Tyne Theatre Royal
    ‪6 min walk‬
  • Place, Chinatown
    ‪6 min walk‬
  • Place, Northumbria University
    ‪9 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Efficient Double

Efficient Double | In-room safe, desk, blackout curtains, iron/ironing board

Efficient Double

8.8 out of 10
Excellent
(27 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

Family Room, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board

Family Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

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About this property

Four Points Flex by Sheraton Newcastle

Hotel with a bar, near Quayside
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space and a 24-hour front desk are on-site.
Four Points Flex by Sheraton Newcastle offers 98 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch LED televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us they can't get enough of Four Points Flex by Sheraton Newcastle's great location. During your stay, you're just a quick walk from Bigg Market. Enjoy features like free WiFi in public areas, plus a bar and a coffee shop/cafe.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and conference space
  • Guests have great things to say about the clean guestrooms and the value of their stay
  • Within a 15-minute walk of St. James' Park and Quayside
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 22 square feet (2 square metres) and includes conference space. Four Points Flex by Sheraton Newcastle also features coffee/tea in common area, a front desk safe, and a television in common area.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 11.95 for adults and GBP 6.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 22 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 20 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 11.95 for adults and from GBP 6.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Sleeperz Newcastle
Newcastle Hotel Sleeperz
Newcastle Sleeperz
Newcastle Sleeperz Hotel
Sleeperz Hotel Newcastle
Sleeperz Newcastle
Sleeperz Newcastle Newcastle-upon-Tyne

Four Points Flex by Sheraton Newcastle Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 119 out of 215 reviews
Rating 8 - Good. 64 out of 215 reviews
Rating 6 - Okay. 23 out of 215 reviews
Rating 4 - Poor. 5 out of 215 reviews
Rating 2 - Terrible. 4 out of 215 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Stephen

Stayed 3 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Saira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at the hotel. Audrey was a wonderful supervisor who paid special attention to my needs and ensured that I was comfortable throughout my visit. I sincerely thank her for her care and professionalism. I would also like to thank Janine from room service for her excellent work and understanding of my preference for cleanliness. The front desk staff were all outstanding as well! Thank you all!
Stayed 7 nights in Oct 2025

10/10 Excellent

Wade

Stayed 4 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable and well laid out. Bespoke toiletries were very nice. Great location, too.
Stayed 1 night in Oct 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional the staff was helpful and friendly, made food recommendations that were delicious, always so helpful and considerate
Stayed 5 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems whatsoever. Nice, clean hotel. Pleasant and efficient staff. Easy check in and out. Good breakfast. Will stay again.
Stayed 1 night in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at 3pm. Room floor was wet & unsafe
Stayed 4 nights in Oct 2025

8/10 Good

Trish

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean hotel, comfy bed just slightly cold in room
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable basic hotel in excellent location close to station and town centre.
Stayed 4 nights in Oct 2025

10/10 Excellent

joan

Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Robert

Liked: Cleanliness
Clean room. Very basic/ overnight stays ok Air units very loud in the rooms and temperature hard to control. Hard to sleep so was broken night. No privacy from office windows opposite. Basic and clean but not worth the price charged. Checkin staff fine. Basiic bedroom and no services apart from a few seats at reception.
Stayed 1 night in Oct 2025

8/10 Good

Melanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was in a great location, the staff were friendly and the room was comfortable. Our bathroom door had some marks on it and could have been
Stayed 2 nights in Oct 2025

4/10 Poor

Rachel

Stayed 1 night in Oct 2025

6/10 Okay

Mark

Business traveller
Stayed 1 night in Oct 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware family rooms if you have kids due to noise

Family room lovely but looks out the back over Tokyo nightclub (open till 2am) Not suitable location if you have kids with you Otherwise room and staff were great! Location super close to train station
Stayed 2 nights in Oct 2025

8/10 Good

Andrew

Stayed 1 night in Sep 2025

10/10 Excellent

Marion

Stayed 1 night in Oct 2025

6/10 Okay

J K

Stayed 2 nights in Oct 2025

10/10 Excellent

Ayshea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff!
Stayed 3 nights in Sep 2025

6/10 Okay

Renukaprasad

Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located to the notable sights like the castle, St. Nicholas cathedral, quayside & train station. Staff was very friendly& accommodating. Rooms were clean, modern & comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeunelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with AC.
Stayed 3 nights in Oct 2025

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025