Our stay was a continuous, frustrating saga involving three different rooms, none of which met basic standards for comfort or cleanliness.
The initial room was incredibly dated. The mattress was so old that it completely collapsed the moment I sat on it, making it impossible to sleep comfortably. The bedding was also stained with dirty marks so clearly the cleaning was not up to normal standards.
Adding to the discomfort, the radiator made an awful, disruptive banging noise as soon as I entered the room and didnt stop regardless of it was on or off. We immediately complained and requested a move.
We were moved to a second room which, while slightly less dated, was noticeably grubby. The most disappointing aspect was the "King Bed," which was clearly just two single beds pushed together with a seam running down the middle. This is unacceptable for a hotel room advertised as having a king-size offering. We asked to swap rooms again, but the receptionist insisted the hotel was fully booked and there was no other rooms.
It wasn't until we pushed for a refund that the situation magically changed. The receptionist contacted the manager, and suddenly, an "upgraded" room became available. This room was visually much more modern, but its appearance was entirely superficial, it was filthy. The final, and most disruptive, issue was the constant noise pollution. Every single time a toilet on our floor was flushed, we were woken up by a loud, horrendous banging and gushing noise.
